It probably is not fit properly on your dog's neck. I recommend that you call PetSafe Customer Care at: 1-800-732-2677. They can help you with your request. The office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 1 year, 3 months ago
Pet Safe Brand Expert
0out of 1found this answer helpful.
My dog has a REALLY slender neck as I'm sure yours does. I had to adjust it extremely close (one finger seems effective, in my opinion there should be two between neck and collar but it sags too much because our babes are so petite). I know this may sound redundant and no offense intended, but vocal commands are essential along with the collar. Choose a word that doesn't sound like anything you say very often. "hush" is particularly effective in my house. After the spray releases, before they even have time to start barking again, sternly speak the command, e.g. "HUSH!!!". By then, they don't even remember what they were so worked up about in the first place. I wish you luck as this has meant peace and quiet in my household.
answered 1 year, 7 months ago
2out of 2found this answer helpful.