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Most Recent Questions
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petsafe smart key dog door system: What happens if the battery runs out when I'm not home? Is there any warning prior to the battery not working?
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I am not getting my Pet Pal Rewards to cash in when I buy dog food every months its been a year??
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does it have a safty shield that slides in the door when you do not want to use pet door (ie: on vacation) security reasons etc )
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how does one measure the "raise" for a patio door panel
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Can the sliding patio door still be used with the doggy door attach?
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Is this pet door available in stores-SKU: 1247646?
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What are the outside dimensions for the xlarge perfect pet double flap dog door?
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i have jeld wen vinyl doors the track per door is just over 2 inches where can i find a doggie door to fit it ?

Customer Questions & Answers for
PetSafe PetSafe Aluminum Freedom Pet Door

Give your pets the freedom they deserve:Solid aluminum construction dog door with locking panel for exterior door applicationSoft, transparent single flap pet doors for tight weather sealEasy installationModels: Small PPA00-10859; Medium Model PPA00-10860; Large Model PPA00-10861
Customer Questions & Answers:
18 Questions,
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26 Answers
Overall Rating:
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Questions & Answers for PetSafe PetSafe Aluminum Freedom Pet Door

Question

Can these doors be installed in the bottom metal part of a screen door

asked 1 year, 1 month ago
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Lacee
on PetSafe Aluminum Freedom Pet Door
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3 answers
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answer 1
This is the problem I had. It had to be built out with lumber on the inside of the kick-plate. I am very pleased with the result
Best Answer
answered 8 months ago
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djibu
Florida
+2points
2out of 2found this answer helpful.
answer 2
No that won't work. I recommend that you call PetSafe Customer Care at: 1-800-732-2677. They can walk you through all of the PetSafe Pet Door options. The office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 1 year, 1 month ago
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Pet Safe Brand Expert
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answer 3
Thank you for your interest in PetSafe products!

If the screen portion of your screen door does not extend into the area where you would like the place the pet door and if the thickness of the screen door is at least 3/8 of an inch thick, you should be able to utilize this pet door in your screen door.

Please be sure to read the installation guide carefully before making any holes or cuts into your screen door.

PetSafe product experts are happy to help should you have any installation questions. To speak with PetSafe Customer Care, please feel free to call us at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time and Saturdays from 9:00 A.M. to 5:00 P.M. Eastern.

Thank you again for your interest in our products!

Amanda
PetSafe Customer Care
1-800-732-2677
answered 1 year, 1 month ago
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Pet Safe Brand Expert
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Question

Flat Opening doors

I need a door for my dog that can be installed in a glass window made with hard plastic so that my pet can go through.
asked 4 years, 3 months ago
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papa1710
LAREDO, TX.
on PetSafe Aluminum Freedom Pet Door
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answer 1
Yes this does work my husband built a frame out of wood we raised the windowto desired height closed window and secured it in my laundry room works GREAT!!!
answered 3 years ago
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kerahsmom
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answer 2
This door will not work. It is designed for a solid installation.
answered 3 years, 6 months ago
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by
boxerboys
Denver CO
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Question

Regarding aluminum pet doors, are they able to be primed and painted to match existing door color?

asked 3 years, 10 months ago
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Anonymous
on PetSafe Aluminum Freedom Pet Door
+2points
5out of 8found this question helpful.
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answer 1
There's no reason you couldn't paint this door. It comes in white, but it's painted baked to aluminum. I would recommend roughing it up a bit with sand paper to ensure the primer sticks well.
Best Answer
answered 3 years, 6 months ago
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boxerboys
Denver CO
+2points
2out of 2found this answer helpful.
answer 2
That I do not know. We have not tried it yet but I doo not see why not being as the petdoors are aluminum.
answered 3 years, 8 months ago
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2fst4u
Bend, Oregon
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Question

Could you tell me if the lock out panel of this door is also aluminum or plastic

asked 3 years ago
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kerahsmom
on PetSafe Aluminum Freedom Pet Door
+12points
15out of 18found this question helpful.
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answer 1
aluminum it secures very well I tried t open it from the outside and was unable
Best Answer
answered 1 year, 5 months ago
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Falcon802
pittsburgh, pa
+4points
4out of 4found this answer helpful.
answer 2
It is plastic with a metal pin.
answered 2 years, 9 months ago
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Keizi
Sacramento, CA
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Question

I wish to replace a Petsafe dog door I bought many years ago at Petco. I measured it and the approximate measurements ar 15" x 19".

I cannot find that measurement on any of your Petsafe doors. I have a hole in my door to fix the
inside measurement of the flap as described above. Has the sizes changed or are my measurements incorrect? I have four large (80 lb) dogs.
asked 1 year, 6 months ago
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Frasier
Corvallis, OR
on PetSafe Aluminum Freedom Pet Door
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answer 1
I found best answer is go into the store and measure I use an ex large for my coon hound and he as no issues but d measure your dogs shoulder to ground then compare with the frames themselves in the store to what sites you best
answered 1 year, 5 months ago
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Falcon802
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answer 2
Hi Frasier,

Thank you for your question! As I'm sure you know by know, we have many different styles and types of pet doors and pet door flaps available. I know choosing the right flap can often seem overwhelming.

Something to know which may help is that pet door flaps can shrink or expand a little over time due to temperature changes and general environmental exposure. The measurements for your flap may not be an exact match to what you see, but it should be similar.

Our product experts are always happy to help if you would like confirmation or assistance with choosing the correct pet door flap.

We are available at 1-800-732-2677 Monday through Friday from 8:00 A.M. to 8:00 P.M. EST and on Saturdays from 9:00 A.M. to 5:00 P.M. EST if you would like to speak with a Customer Care associate.

If so, we look forward to hearing from you!

Thank you again,

Amanda
PetSafe Customer Care
answered 1 year, 6 months ago
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Pet Safe Brand Expert
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Question

Can you mount the freedom aluminum pet door in a garage door?

asked 9 months ago
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mack12
on PetSafe Aluminum Freedom Pet Door
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answer 1
I doubt it but I am not sure
answered 8 months ago
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djibu
Florida
-1point
0out of 1found this answer helpful.
answer 2
Thank you for your interest in the PetSafe® Freedom™ Aluminum Pet Doors.

The PetSafe Freedom Aluminum Pet Doors are designed for installations within a standard people door or wall.

While it may be possible to install the pet door in a garage door, the movements of the garage door being raised and lowered could cause issue with the pet door frame or pet door flap.

PetSafe product experts are standing by to help should you need more information about this or any other PetSafe Pet Door. To speak with a PetSafe Customer Care associate, please feel free to call PetSafe Customer Care at 1-800--732-2677.

Our office hours are Monday through Friday from 8:00 A.M. until 8:00 P.M. Eastern Time and Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thank you again for your interest in our products!

Amanda
PetSafe Customer Care
1-800-732-2677
answered 9 months ago
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by
Pet Safe Brand Expert
0points
0out of 0found this answer helpful.
Question

I am looking at buying the aluminum pet door for exterior doors. Can you lock that door for safety? Also, can the small door fit a large cat?

asked 2 years, 9 months ago
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atallums
on PetSafe Aluminum Freedom Pet Door
+18points
18out of 18found this question helpful.
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answer 1
The door comes with a sturdy aluminum slide in panel that has a spring loaded pin that locks it into place from the interior side of the door. As far as your cat question I really don't know.
answered 2 years, 4 months ago
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by
HawkinFlight
Houston, TX
+2points
2out of 2found this answer helpful.
answer 2
I can at least answer half of you questions. This door comes with a plastics locking security door that slides into place and locks with a pin.
Best Answer
answered 2 years, 9 months ago
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by
Keizi
+3points
3out of 3found this answer helpful.
Question

overall size for sku:1081411?

asked 3 years, 7 months ago
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Dustin27
on PetSafe Aluminum Freedom Pet Door
+3points
3out of 3found this question helpful.
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1 answer
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answer 1
The PetSafe part number is: PPA00-10860 medium Freedom door. I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request. You can also go to www.petsafe.net.
answered 1 year, 6 months ago
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Pet Safe Brand Expert
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Question

Do you know if the aluminum & plastic are the exact same size?

Just moved into a place with the LARGE plastic version of this door. Replacing with the aluminum version. Wondering if they are the same size or if I will need to do additional cutting. Thanks!
asked 3 years, 4 months ago
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laurawsph
Charleston, SC
on PetSafe Aluminum Freedom Pet Door
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1 answer
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 1 year, 6 months ago
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Pet Safe Brand Expert
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Question

Hi- we have a aluminum screen door we want to put a dog door in- can that be done? can you install it for us?

We don't have the tools to cut the hole for the dog door in our aluminum screen door- can you recommend how to do this- or give us a contact of who might be able to help us please? thanks!
asked 2 years, 11 months ago
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Sheetsie
on PetSafe Aluminum Freedom Pet Door
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answer 1
You'll need to contact a local handyman. If you have any other questions please contact PetSafe Customer Care at: 1-866-738-4379.
answered 1 year, 6 months ago
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Pet Safe Brand Expert
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Question

What are the hole dimensions for the Alum XL doggie door? Ref: SKU1081438 Is there a wall mount in the XL available?

We need the XL for our greyhounds. Want to put in exterior wall with studs 16"OC.
asked 1 year, 7 months ago
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KevinZee
on PetSafe Aluminum Freedom Pet Door
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answer 1
Flap opening dims: 13 3/4" x 23 3/4", Frame Dimensions: 16 1/4” x 27 1/8”, Cut Out: 14 3/8" x 25 1/4" There is no XL wall entry door available. If you have any other questions please call PetSafe customer care at: 1-866-738-4379
answered 1 year, 7 months ago
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Pet Safe Brand Expert
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Question

on aluminum dog doors, does the flap attach to aluminum or plastic?

On plastic doors, the attachment for the flap is brittle in cold weather and breaks.
asked 1 year, 6 months ago
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grandmadogsitter1
on PetSafe Aluminum Freedom Pet Door
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answer 1
Hello, and thank you for your interest in the PetSafe Freedom Aluminum Pet Door.

The pet door flap for the Freedom Aluminum Pet Door attaches to a metal flap holder.

Feel free to contact PetSafe Customer Care should you have any further questions. We can be reached at 1-800-732-2677.

We are open Monday through Friday from 8:00 A.M. until 8:00 P.M. EST and on Saturdays from 9:00 A.M. until 5:00 P.M. EST.

Thanks again for your interest in the PetSafe Freedom Aluminum Pet Door!

Amanda
PetSafe Customer Care
answered 1 year, 6 months ago
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Pet Safe Brand Expert
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Question

do you have available a bronze doggie door

asked 1 year ago
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vicvickers
on PetSafe Aluminum Freedom Pet Door
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answer 1
Thank you for your interest in PetSafe products!

No, the PetSafe Freedom Aluminum Pet Door is not available in bronze. However, the PetSafe Deluxe Patio Panel Pet Door does come in a bronze color.

Our product experts are standing by to help should you have any further questions or concerns. To speak with a PetSafe Customer Care associate, please feel free to call us at 1-800-732-2677.

Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time and Saturdays from 9:00 A.M. to 5:00 P.M. Eastern.

Thank you again for your interest in our products.

Amanda
PetSafe Customer Care
1-800-732-2677
answered 1 year ago
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by
Pet Safe Brand Expert
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0out of 0found this answer helpful.
Question

Do you install the dog doors?

asked 7 months ago
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Cam42
on PetSafe Aluminum Freedom Pet Door
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1out of 1found this question helpful.
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answer 1
No, we wont install the dog doors.
Top 25 Contributor
Top 25 Contributor
answered 6 months ago
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CommunityAnswer
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Question

In my lanai, I want to install a pet door in the aluminum knee wall to the back yard. Can this be done?

The knee wall is 14" high and I would need a medium pet door.
asked 2 months, 2 weeks ago
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floridanative5
Florida
on PetSafe Aluminum Freedom Pet Door
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answer 1
Thank you for your question! The Freedom Aluminum door is designed to fit doors that range from Fits doors 3/8 - 2 inches thick. This product has not been tested for use in lanais, and success can depend on the layout of your area.
answered 2 months, 1 week ago
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Pet Safe Brand Expert
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Question

Can these doors be installed on a steel door?

asked 6 months ago
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Leeford
on PetSafe Aluminum Freedom Pet Door
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answer 1
Thank you for your question! With the proper tools, this door can be installed into a steel door.We recommend to thoroughly read your instructions and watch installation videos before you begin to make sure you have everything you need.
Best Answer
answered 6 months ago
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by
Pet Safe Brand Expert
+1point
1out of 1found this answer helpful.
Question

We had a pet safe plastic door with 2 flaps, now it is discontinued and need another door

Our rough cut out is approximately 11 w x 14 h. ordered the medium aluminum door and arrived yesterday and thought it would work. After looking at it where to frame is to be attached I don't
have anything to attach to. Why are you only showing the flap, why not show what the cut out is
suppose to be. Would appreciate your assistance in getting the door that would fit our opening even if we have to cut a little more out. Thanks
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asked 2 weeks, 3 days ago
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Chrisabean
on PetSafe Aluminum Freedom Pet Door
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answer 1
Thank you for your question! We recommend using only the cut out which comes with a pet door to help ensure any cuts made into your people door or wall are accurate. If you have any questions regarding the rough sizing of the cut out for a pet door, PetSafe® Customer Care would be happy to help assist you.
answered 1 week ago
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Pet Safe Brand Expert
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Question

What sort of locking device does it have? My current door has the plastic cover and my cats pulled that off in minutes.

asked 6 months ago
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kkelly8484
Katy, TX
on PetSafe Aluminum Freedom Pet Door
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answer 1
Thank you for your question! The closing panel that is included with the PetSafe Aluminum Freedom Pet Door is a sliding insert that requires you to pull a pin to successfully remove it.
Best Answer
answered 6 months ago
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Pet Safe Brand Expert
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