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Customer Questions & Answers for
PetSafe PetSafe Stubborn Dog In-Ground Fence

Higher intensity correction levels to help train stubborn or hard-to-train petsVibration with tone option included, perfect for hearing impaired petsCorrection increases if your dog tries to run through the boundary zone4 adjustable levels of static correction plus a tone-only option for trainingModel PIG00-10777
Customer Questions & Answers:
25 Questions,
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27 Answers
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Questions & Answers for PetSafe PetSafe Stubborn Dog In-Ground Fence

Question

Will this fence work for my small beagle that only weighs 18#?

asked 1 year ago
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bendagain
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Yes, we used this for our Beagle/Schnauzer mix when she was young with no problem. I'm pretty sure she weighed about that at the time...maybe 20lbs. It has worked perfectly for us. Good luck!
answered 9 months ago
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rubyrocks
Texas
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answer 2
Thank you for your interest in PetSafe products.

The receiver collar for the PetSafe Stubborn Dog In-Ground Fence is suitable for most pets weighing 8 pounds or more and with a neck circumference greater than 6 inches. The receiver collar weighs approximately 6.5 ounces.

Our product experts would be happy to help discuss if this system or another PetSafe Containment System may be right for you and your pet. To speak with a PetSafe Customer Care associate, please feel free to call PetSafe Customer Care at 1-800-732-2677.

Office hours for PetSafe Customer Care are Monday through Friday from 8:00 A.M. until 8:00 P.M. Eastern Time and Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thank you again for your interest in our products.

Amanda
PetSafe Customer Care
1-800-732-2677
answered 1 year ago
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Pet Safe Brand Expert
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Question

Can it work for multiple dogs?

Is there a way I can make the system work for more than 1 dog at a time?
asked 11 months ago
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VictoriaLynn
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answer 1
Thank you for your interest in PetSafe® products!

Yes, multiple pets can utilize the PetSafe Stubborn Dog In-Ground Containment System. Each pet will need a compatible receiver collar. Many different types of PetSafe In-Ground Containment Receiver Collars are compatible with this system. Some, however, are not.

If you should need assistance in identifying compatible receiver collars, please feel free to contact PetSafe Customer Care at 1-800-732-2677 for additional assistance. Our office hours are Monday through Friday from 8:00 A.M. until 8:00 P.M. Eastern Time and Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thank you again for your interest in our products.

Amanda
PetSafe Customer Care
1-800-732-2677
answered 11 months ago
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answer 2
You will be able to make the system work for more than one dog, but you would have to get different collars.
Top 25 Contributor
Top 25 Contributor
answered 11 months ago
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CommunityAnswer
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Question

Can I simply lay the cable parameter above ground, without burying?

asked 3 years, 6 months ago
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TexasDogLady
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Yes but you could have problems with the wire being cut when exposed. Any other questions please call PetSafe Customer Care @ 1-866-738-4379
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answered 1 year, 11 months ago
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TheKittyMan
CA
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answer 2
Yes, We have ours running along the fence line above ground and it works great.
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answered 3 years, 1 month ago
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dawn2323
+7points
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Question

Does the boundary wire need to be looped or can it run in a straight line?

asked 2 years ago
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Ranbique
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answer 1
I recommend that you call PetSafe Customer Care at: 1-800-732-2677. They can help you with your request. The office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 1 year, 6 months ago
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Pet Safe Brand Expert
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answer 2
The boundary wire needs to be a complete loop from the transmitter & back to the transmitter. Any other questions please call PetSafe Customer Care @ 1-866-738-4379
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Top 50 Contributor
answered 1 year, 11 months ago
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TheKittyMan
CA
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Question

Do you have people who can install the invisible fence

asked 4 years, 4 months ago
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renee56
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answer 1
You probably could. I went to my local hardware store and rented a machine. All I had to do was feed the wire in the machine and it made a trench, and fed the wire through at the same time. It was so handy. I think it was called a fence trencher or wire trencher.
Best Answer
answered 2 years, 11 months ago
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Katydid587
Indiana
+7points
7out of 7found this answer helpful.
Question

I'm looking to buy your stubborn dog radio fence and I will need an extra collar. I have 2 dogs. how much is an extra collar and what is it called?

sku 1042815 internet sale $194.95
asked 4 years ago
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Delma
Ann Arbor, MI 48105
on PetSafe Stubborn Dog In-Ground Fence
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answer 1
The prices vary. If you type Petsafe into Petco's search bar you should pull up many different collars that go with the containment system.
answered 3 years, 1 month ago
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dawn2323
-3points
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Question

I live on acreage and have alot of fencing, but have several seperate areas to utilize the hidden fence. Do I need multiple fence transmitters?

asked 3 years, 10 months ago
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reme
on PetSafe Stubborn Dog In-Ground Fence
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You just need 1 transmitter & will handle up to 10 acres. I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with the layout of the system.
answered 1 year, 8 months ago
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Question

If my neighbor has a buried invisible fence on my lot line, will that set off the collar on the petsafe model?

Would our invisible fence set off their dog's collar?

Thanks.
asked 3 years, 8 months ago
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johnx
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I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 1 year, 8 months ago
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Question

I have three dogs, all different sizes. Can I get additional collars& what is the additional cost?

asked 3 years, 6 months ago
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janislg
indianapolis
on PetSafe Stubborn Dog In-Ground Fence
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answer 1
Yes you can get additional collars that will work with the system. They sell only the collars, you will have to research the collars and prices as they vary.
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answered 3 years, 1 month ago
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dawn2323
+1point
1out of 1found this answer helpful.
Question

How do you cover the end of the driveway where a wire cannot be buried?

asked 3 years, 5 months ago
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Okedoky
on PetSafe Stubborn Dog In-Ground Fence
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answer 1
If you have a break in your driveway then you can use that. If not you may have to make your own break in the driveway or rethink how you want the fence to run.
answered 2 years, 11 months ago
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Katydid587
Indiana
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Question

how deep do we need to bury the fence?

for big dogs
asked 2 years, 11 months ago
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suzieb
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I only buried the line about three inches and it works perfectly with my 93 lb lab.
Best Answer
answered 2 years, 11 months ago
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Katydid587
Indiana
+2points
2out of 2found this answer helpful.
Question

can I attach the underground fence system to my existing above groundfence?

asked 2 years, 8 months ago
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buddy44
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I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 1 year, 8 months ago
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Question

installing a in-ground pet safe fence - asphalt walkways and driveway how do I install this

to let the dog out the front door (no back door access) she needs to walk on the asphalt driveway to get to back yard, do I have to dig up the driveway to put the wire under it?> Is there a different system I should use?
asked 2 years, 7 months ago
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cc52
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I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 1 year, 8 months ago
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Question

Does this electric fence system work with snow?

asked 1 year, 7 months ago
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DonandTammie
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Yes it will work fine in snow. It's just a radio signal that travels on the wire. Our product experts are standing by to help should you have any further questions. To speak with a PetSafe Customer Care associate, please call 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 1 year, 7 months ago
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Question

I cut the wire in error mowing the lawn. How do I replace the electronic fence with out purchasing a new system?

asked 1 year, 3 months ago
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DOLARES
South Plainfield, NJ
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You can splice the wires back together & you should be good to go. Our product experts are standing by to help should you have any further questions. To speak with a PetSafe Customer Care associate, please call 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 1 year, 3 months ago
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Question

What do i do if i live in a corner Town house?

asked 1 year, 2 months ago
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beckachew
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answer 1
Thank you for your interest in PetSafe products.

You may need to configure your boundary wire in a double loop layout. A double loop is a type of wire layout which gives you the option to establish a boundary when you do not want to contain your whole property.

In the double loop layout, you run the wire from your transmitter and around the yard. Once the wire reaches the opposite side of the yard from the transmitter, the wire needs to make a U-turn and follow the same path at least 5 feet away from itself as it goes back into the transmitter.

If you would like more information on the double loop layout or PetSafe products in general, please feel free to call PetSafe Customer Care at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time and on Saturdays from 9:00 A.M. to 5:00 P.M. Eastern.

Thank you again for your interest in our products!

Amanda
PetSafe Customer Care
1-800-732-2677
answered 1 year, 2 months ago
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Pet Safe Brand Expert
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Question

How well does the product work when under 4-5 feet of snow?

80 pound german sheppard - I will need to run under driveway - in a conduit for rain runoff DOES THIS WORK? thanks
asked 1 year ago
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Kyra111
Breckenridge Colorado
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Thank you for your interest in PetSafe products.

Snow will not interfere with the radio signal carried by the boundary wire, but it may raise your pet high enough to where the signal is not able to be picked up by the receiver collar. This is especially true in areas where snow drifts occur.

Also, please note the boundary wire should not be placed through a metal conduit or culvert.

Our product experts are happy to help answer any further questions you may have regarding the function of this product or wire layout. To speak with a PetSafe product expert, please call PetSafe Customer Care at 1-800-732-2677.

Our office hours are Monday through Friday from 8:00 A.M. until 8:00 P.M. Eastern Time and Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thank you again for your interest in our products.

Amanda
PetSafe Customer Care
1-800-732-2677
answered 1 year ago
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Pet Safe Brand Expert
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Question

I have a 60 lb dog and 3 small 9-12 lb. dogs. Can I use this system on all three or must all the dogs be at least 30 lbs?

asked 1 year ago
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breakoutdogs
Texas
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answer 1
Thank you for your interest in PetSafe products.

The receiver collar which comes with the PetSafe Stubborn Dog In-Ground Containment System is suitable for most pets weighing 8 pounds or more and with a neck circumference greater than 6 inches.

However, should you wish to have smaller receiver collar for you little dogs, many types of PetSafe In-Ground Fence Receiver Collars are compatible with the transmitter for this unit.

For assistance with identifying compatible receiver collars which may be right for each pet, please feel free to call the PetSafe Customer Care Center at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. until 8:00 P.M. Eastern Time and Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thank you again for your interest in our products.

Amanda
PetSafe Customer Care
1-800-732-2677
answered 1 year ago
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Pet Safe Brand Expert
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Question

What's the wire gauge on this system?

asked 6 months ago
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Kristy123456
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answer 1
Thank you for your question! This system comes with a 20 gauge, insulated solid copper wire that is graded for direct burial.
answered 6 months ago
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Question

Will the stubborn in ground fence work on my 25 lb terrier mix even thiugh it says 30 lbs and up?? She runs rightn thru the wireless model

asked 4 months ago
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DebP514
CT
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Thank you for your question! This collar is designed for pets who weigh at least 8 pounds, and has different levels of correction to help keep your terrier mix safe. Please know that the in-ground fence is not compatible with the wireless system, and it may be necessary to spend a few days retraining your pet to help her get familiar with the new receiver collar.
answered 4 months ago
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