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Customer Questions & Answers for
PetSafe PetSafe Wall Entry Aluminum Pet Doors

Durable aluminum dog doorIdeal for a number of different wall materials including all types of siding, stucco, and brickTelescoping Tunnel allows for installation into walls 4.75" to 7.25" thickBest Wall Mount Dog Doors Double Flap system insulates for energy efficiency Easy do-it-yourself kit complete with instructionsSku / Model: 1050893 / PPA11-10915; 1050885 / PPA11-10916; 1050877 / PPA11-10917
Customer Questions & Answers:
18 Questions,
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20 Answers
Overall Rating:
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Questions & Answers for PetSafe PetSafe Wall Entry Aluminum Pet Doors

Question

Can the Petssafe wall mount door be locked?

We live in the country and have lots of night time critters wandering around.
asked 3 years, 5 months ago
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Olearky
on PetSafe Wall Entry Aluminum Pet Doors
+25points
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answer 1
It has a sliding door/barrier that you can use to close it from the inside of your house and nobody or nothing can crawl in from the outside. The sliding panel can be used on both the inside and the outside of the dog door.
Best Answer
answered 2 years, 9 months ago
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SusieQ71
Tulare, CA
+6points
6out of 6found this answer helpful.
answer 2
This unit does come with 1 slide in door that you can use to keep your animal(s) in and others out.
answered 3 years ago
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joec2303
Bellevue, Ne
+1point
1out of 1found this answer helpful.
Question

what is the best wall dog door you offer. I have a 14 pound dog and am getting a Lab. Would you recommend a large.

asked 11 months ago
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snagger
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
Estimate the height, weight of the full grown lab and get the door to fit the larger dog the best. I got the medium for my beagles.
answered 3 months, 1 week ago
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dosbeagles
California
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answer 2
The large wall entry door should work just fine. If you have any other questions please call PetSafe customer care at: 1-866-738-4379
Best Answer
answered 10 months ago
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Pet Safe Brand Expert
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+1point
1out of 1found this answer helpful.
Question

if i buy a sm door for wall mount, do u have something to keep the indoor cat from going outside?

asked 3 years, 7 months ago
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letbail
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
The wall dog doors come with one barrier that slides into either the inside or the outside of the dog door. But if you slide it over to keep your cat from going outside, your dog will not be able to come back inside because it will be blocked.
answered 2 years, 9 months ago
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SusieQ71
Tulare, CA
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Question

I have a similar dog door that needs to be replaced. The hole in my wall is 9"W by 15"H. Which size door would fit best?

My dogs are about 40 lbs and 16" at the shoulder.
asked 3 years, 2 months ago
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ArrowheadFields
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request. You can also go to the PetSafe website: www.petsafe.net.
answered 9 months ago
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Pet Safe Brand Expert
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Question

we purchased the aluminum tunnel wall door, but was surprised it didn't have a door for both side. can we get an extra door?

asked 3 years ago
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Anonymous
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request. You can also go to the PetSafe website: www.petsafe.net.
answered 9 months ago
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Pet Safe Brand Expert
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-1point
0out of 1found this answer helpful.
Question

Is the "security" slide door on the inside or outside of the wall? Our existing pet wall door is under a very low window with a sill above it.

asked 2 years, 11 months ago
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Madmies
Clemson, SC
on PetSafe Wall Entry Aluminum Pet Doors
+5points
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answer 1
There is one security slide door but it can be used on both sides of the wall. The window should not get in the way.
answered 2 years, 9 months ago
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SusieQ71
Tulare, CA
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Question

What size should I purchase for english bulldog

asked 2 years, 10 months ago
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bulldoggy
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
Weigh your dog than look at the weight specifications for each size. I bought the medium and it works for a dog up to 40lbs. If your dog weighs more than 40 get the large.
answered 2 years, 9 months ago
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SusieQ71
Tulare, CA
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Question

where do I get extension package for medium thru the wall doggie door? sku 1050885

asked 2 years, 8 months ago
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pattiowner
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 9 months ago
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Pet Safe Brand Expert
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Question

replacement door for the wall mounted dog door

The opening is 10 3/8 wide, by 15 1/2 high. The interior door is fine. The exterior door is cupped
asked 2 years, 8 months ago
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Terry147
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 9 months ago
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Pet Safe Brand Expert
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Question

the closing door is metal right ?

asked 2 years, 5 months ago
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7777777
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
The flaps are plastic
answered 1 year, 10 months ago
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buffy6161
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Question

what is the outside dimention of the smallest dog door and the part number.

asked 2 years, 2 months ago
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geolocksmith
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
What kind of door are you looking for? Plastic? Aluminum? I would suggust that you please contact PetSafe Customer Care at: 1-866-738-4379. They can walk you through the process.
answered 10 months ago
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Pet Safe Brand Expert
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Question

Wall Opening Dimensions?

Why do you not show the rough wall opening dimensions for any of the pet doors? This is essential information.
asked 1 year, 11 months ago
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yakpilot
on PetSafe Wall Entry Aluminum Pet Doors
+1point
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answer 1
Please contact PetSafe Customer Care at: 1-866-738-4379, they can help you with the rough wall opening dims.
answered 10 months ago
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Pet Safe Brand Expert
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Question

can a cat function this door?

asked 5 months, 2 weeks ago
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jacks0158
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
Sure a cat would do fine with this door. You will probably will need to train your cat somewhat. Tape up the flaps & offer treats or give your cat a little help in pushing through the flaps. Once your cat gets the hang of it, they should do fine. Our product experts are standing by to help should you have any further questions. To speak with a PetSafe Customer Care associate, please call 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 5 months, 2 weeks ago
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Pet Safe Brand Expert
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Question

how to order extenison kit?

asked 5 months, 2 weeks ago
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jacks0158
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-800-732-2677. They can help you with your request. The office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 5 months, 2 weeks ago
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Pet Safe Brand Expert
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Question

i have a German Shepard is the large dog door big enough

asked 2 months, 1 week ago
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shannon8296
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
Thank you for your interest in PetSafe products.

The Large Wall Entry Pet Door is suitable for most pets weighing up to 100 pounds. The opening is approximately 10 inches by 15 inches.

I have included below a chart which may help in selecting the best size of PetSafe Pet Door for your pet.

PetSafe product experts are happy to help provide recommendations and suggestions based upon the unique needs of you and your pet. To speak with a PetSafe Customer Care associate, please feel free to call PetSafe Customer Care at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. until 8:00 P.M. Eastern Time and Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thank you again for your interest in PetSafe products.

Amanda
PetSafe Customer Care
1-800-732-2677
User submitted photo
answered 2 months ago
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Pet Safe Brand Expert
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Question

Looking to replace wall mount dog door unit measuring 13 3/4" x 19". Will your large dog wall unit work in that space?

The Johnson dog door wall unit I have has been discontinued and I can not get a new flap for the opening. I was looking at your aluminum wall mount dog door and it looks like the only one that might work in the opening we have now, 13 3/4" x 19". Is this what you would recommend or do you have another unit that would work better?
asked 1 month, 3 weeks ago
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Nin2Han
Lawrence Ks
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
Thank you for your interest in PetSafe products.

The type of door which may work best for your situation will vary depending upon a variety of factors.

If you would like to discuss which type of pet door may work best for your needs, please feel free to give PetSafe Customer Care a call at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. until 8:00 P.M. Eastern Time and Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thank you again for your interest in our products.

Amanda
PetSafe Customer Care
1-800-732-2677
answered 1 month, 3 weeks ago
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Pet Safe Brand Expert
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Question

Do you have a package for a wall mount dog door with a door with flaps for both inside and outside the house as well as a tunnel for the dog to pass?

I currently have one for small dogs mounted through my brick wall and we recently have adopted a pup that will become a large dog. She fits through the current door but wont' for long. I just want to make sure i get the entire kit, a door with flaps both for the inside and outside along with the tunnel for them to pass.
asked 2 weeks ago
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pgriffith
GA
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
Thank you for your interest in PetSafe® products. Yes, all sizes of the PetSafe Wall Entry Pet Door have both a dual flap system as well as tunnel portion to fit through most standard wall depths.
answered 1 week, 5 days ago
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Pet Safe Brand Expert
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Question

can I get this door sku 1050877 at the current price of $90.00+ when it is available? currently out of stock

asked 1 month ago
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PhyllisLane
on PetSafe Wall Entry Aluminum Pet Doors
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answer 1
Good Afternoon,

Thank you for your interest in PetSafe® products.

For the requested pricing information, please contact your local Petco retailer or visit the Contact Us page on www.petco.com.

Thank you again for your interest in PetSafe products!

Amanda
PetSafe Customer Care
1-800-732-2677
answered 1 month ago
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Pet Safe Brand Expert
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