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Customer Questions & Answers for
PetSafe PetSafe Replacement Flap for Freedom Doors

Premium quality transparent vinyl replacement flap for PetSafe Freedom aluminum and plastic pet doorsIncludes easy-to-follow instructions and all necessary hardwareModels: Small PAC11-11037; Medium PAC11-11038; Large PAC11-11039; Extra-Large PAC11-11040
Customer Questions & Answers:
14 Questions,
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17 Answers
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Questions & Answers for PetSafe PetSafe Replacement Flap for Freedom Doors

Question

What all hardware comes in the package?

On the replacement flaps for the wall entry dog door the largest one what all comes with the flap? Do you only get one flap for $31.49? Do you get the metal brackets on each side where the screws go in?
asked 1 year, 1 month ago
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JulieRaney
on PetSafe Replacement Flap for Freedom Doors
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answer 1
The replacement flap only comes with the flap. There are no other accessories in the packaging.
Best Answer
answered 5 months, 1 week ago
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Sukileigh
Davenport, IA
+1point
1out of 1found this answer helpful.
answer 2
We need to know the model number of the wall entry door before a flap can be purchased. I would suggest calling PetSafe customer care at: 1-866-738-4379
answered 1 year ago
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Question

Are both inner and outer flaps included? The outer flap is weather warped and the inner flap is dirty and could use replacing too. Thanks,

I need just the replacement flaps for both inner and outer for large door. Dog door is over 7 summers old.
asked 2 months, 1 week ago
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DogMomSoPho
Phoenix
on PetSafe Replacement Flap for Freedom Doors
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answer 1
No, only one flap is included in the purchase.
Top 25 Contributor
Top 25 Contributor
answered 1 month, 1 week ago
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CommunityAnswer
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answer 2
Thank you for your interest in PetSafe® products. The PetSafe Freedom Flaps are used with a variety of PetSafe pet doors. Some will use one flap. Others will have two. Replacement pet door flaps are sold individually.
answered 2 months ago
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Pet Safe Brand Expert
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Question

Is the measurement the actual opening without the frame?

I need a replacement flap for a sliding door panel doggie door. I do not know the brand. Is it the actual opening without the opening frame? The size of the flap? The flap with the frame?
asked 2 months ago
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Lainie129
Las Vegas, Nevada
on PetSafe Replacement Flap for Freedom Doors
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answer 1
No it is the entire flap frame, it isn't just the flap.
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answered 1 month, 1 week ago
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answer 2
Thank you for your interest in PetSafe® products. The information listed is an approximate measurement of the flap sizes. However, because flaps may shrink or expand overtime due to changes in temperature, we generally do not rely on flap measurements for replacement information. If you are not sure as to the brand of your pet door, you may wish to try and identify the brand first in order to ensure the correct replacement flap is purchased.
answered 2 months ago
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Pet Safe Brand Expert
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Question

I have a dog door in my wall and need the flap replaced. All it says is 7.5" by 11" made in the USA. The frame is metal. Can you help me?

asked 2 years, 2 months ago
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DavidS4819
on PetSafe Replacement Flap for Freedom Doors
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answer 1
Need to know the manufacturer. If you have any other questions please contact PetSafe Customer Care at: 1-866-738-4379.
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answered 1 year ago
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Question

Patio Door dog door insert....Flap replacement

I bought this door at petco approximately 3 years ago...I need a replacement flap and the only #'s I can find are P/N 700-415....I tried petsafePAC11-11038 but, it does not fit... can you help me find the right product?
asked 2 years, 1 month ago
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Pertdoy
on PetSafe Replacement Flap for Freedom Doors
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answer 1
I would suggest you contact PetSafe Customer Care at: 1-866-738-4379. They will help you find the right sized flap.
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answered 1 year ago
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Pet Safe Brand Expert
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Question

cannot find replacement flap

existing flap is 8.1 inches by 11.25 inches
asked 1 year, 9 months ago
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Showboat76
Peoria, AZ
on PetSafe Replacement Flap for Freedom Doors
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answer 1
What size is your door? Manufacturer? I would sugguest you contact PetSafe Customer Care at: 1-866-738-4379.
answered 1 year ago
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Question

Where can I find a replacement door for a 10.5 X 15 dog door.

asked 1 year, 7 months ago
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imaginglady
walla walla, WA
on PetSafe Replacement Flap for Freedom Doors
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answer 1
Need to know the manufacturer of the door you currently have. If you have any other questions please contact PetSafe Customer Care at: 1-866-738-4379.
answered 1 year ago
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Pet Safe Brand Expert
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Question

Does the replacement flap fit the sliding glass door insert dog door?

asked 1 year ago
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redbulldiane
on PetSafe Replacement Flap for Freedom Doors
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answer 1
Do you have a model number? If you have any other questions please call PetSafe customer care at: 1-866-738-4379.
answered 1 year ago
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Pet Safe Brand Expert
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Question

Replacement Flap

I need a " CLEAR " replacement flap for my sliding glass pet door. How can I get one ?
asked 1 year ago
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block
on PetSafe Replacement Flap for Freedom Doors
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answer 1
Hello, and thank you for your question!

All PetSafe pet door flaps will either be frosted or tinted. This allows for privacy and also deters other animals from seeing attractive items within your home such as your pet's food dish or water bowl.

Should you need assistance with selecting the correct flap for your PetSafe pet door, please give our product experts a call at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. until 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. until 5:00 P.M. EST.

Thank you for your interest in PetSafe products!

Amanda
PetSafe Customer Care
answered 1 year ago
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Question

Need 2 door flaps--size 7"wide-9 3/8 high. This size does not seem to exit!

asked 10 months ago
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grandma3
on PetSafe Replacement Flap for Freedom Doors
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What is the name of the manufacturer of your pet door? You'll need to find that out in order to purchase the correct replacement door flap. If it is a PetSafe pet door our product experts are standing by to help should you have any further questions. To speak with a PetSafe Customer Care associate, please call 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 10 months ago
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Pet Safe Brand Expert
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Question

Where do I find the hardcover that slides over the flap on a doggie door wall mounted?

14.5 X 20" metal plate with handle or knob
asked 5 months, 1 week ago
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Potero
San Jose CA
on PetSafe Replacement Flap for Freedom Doors
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answer 1
That you for your interest in PetSafe products.

Please call PetSafe Customer Care at 1-800-732-2677 for assistance. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern time and Saturdays from 9:00 A.M. to 5:00 P.M. Eastern.

Thank you again for your interest in our products.

Amanda
PetSafe Customer Care
1-800-732-2677
answered 5 months, 1 week ago
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Pet Safe Brand Expert
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Question

I purchased the Safeco Freedom XL Dog door. I want to have a flap on the outside in addition to the inside flap.

Will the replacement XL flap install on the outside metal frame and have the magnet line up so it functions just like the insied flap? If yes, when will the XL be available? Thx Tim
asked 2 years, 11 months ago
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Timmmmmm
on PetSafe Replacement Flap for Freedom Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request. You can also go to the PetSafe website: www.petsafe.net.
answered 11 months ago
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Pet Safe Brand Expert
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Question

We purchased the entire pet door assembly about 2 yrs ago...we ordered the large replacement flap but it's not the same..and won't attach at the top..

Old one had plastic ridge that hooked into the slot..new one does not and won't attach...Help??
asked 2 years, 10 months ago
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Kaceys
on PetSafe Replacement Flap for Freedom Doors
+6points
8out of 10found this question helpful.
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 11 months ago
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Pet Safe Brand Expert
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Question

We have a pet door that we need to replace the flap. We cannot find the size we need its 11 x 14 3/4

asked 3 years, 1 month ago
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meetoo
on PetSafe Replacement Flap for Freedom Doors
+3points
4out of 5found this question helpful.
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request. You can also go to the PetSafe website: www.petsafe.net.
answered 11 months ago
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Pet Safe Brand Expert
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