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Customer Questions & Answers for
PetSafe PetSafe Deluxe Satin Patio Panel Pet Doors

Pet Patio Door Features a heavy-duty aluminum frameSliding door weatherstrip and weather sealPatio Dog Door features tempered safety glassEnergy conserving Ultraseal replaceable transparent flapEasy to install, insert into the frame of your sliding glass door and it automatically adjusts to the proper height
Customer Questions & Answers:
38 Questions,
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45 Answers
Overall Rating:
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Questions & Answers for PetSafe PetSafe Deluxe Satin Patio Panel Pet Doors

Question

Can I open the slider for my access with the pet door in place?

asked 3 years, 5 months ago
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Dogger
on PetSafe Deluxe Satin Patio Panel Pet Doors
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68out of 68found this question helpful.
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3 answers
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answer 1
Absolutely.
answered 3 years, 1 month ago
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by
lovemyCavaliers
Seattle, WA
-8points
22out of 52found this answer helpful.
answer 2
yes! which is the best part about it!
answered 3 years, 4 months ago
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jessicaa
-4points
5out of 14found this answer helpful.
answer 3
Yes.
answered 3 years, 4 months ago
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AndreaD10
LA, CA
-5points
3out of 11found this answer helpful.
Question

I am curious when I see the word satin without a color? How would you describe the color satin? I bought a new house with tan colored windows?

I need the dog door to match the windows according to my HOA. Any help would be appreciated. Thank you.
asked 7 months ago
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ClaudeB
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
Satin is more like a brushed aluminum. I thought it was going to be a soft white but it still looked better than a stark would have. It seems to blend nicely.
answered 3 months, 2 weeks ago
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Terrevert
Washington
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0out of 0found this answer helpful.
answer 2
Thank you for your interest in the PetSafe Deluxe Satin Patio Panel Pet Door.

Satin refers to finish. No color is applied to the aluminum frame.

PetSafe product experts are standing by to help should you have any additional questions or concerns. You may contact PetSafe directly at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time and on Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thanks again for your interest,

Amanda
PetSafe Customer Care
answered 7 months ago
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Pet Safe Brand Expert
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Question

I have one large dog and 2 small dogs, wondering how high up from the floor are the doors than go in sliding doors

asked 6 months ago
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elaine7607
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
it is about 13 inches. We installed stairs on either side for our little one to use the door
answered 4 months, 2 weeks ago
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OliviaR
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answer 2
The small & medium are 2", the large is 5" & the large/tall is 9": Our product experts are standing by to help should you have any further questions. To speak with a PetSafe Customer Care associate, please call 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 6 months ago
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Pet Safe Brand Expert
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Question

Looking to purchase patio pet door. What is "satin" door? Is it a color or finish?

asked 3 years, 6 months ago
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koalaluv
on PetSafe Deluxe Satin Patio Panel Pet Doors
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9out of 20found this question helpful.
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answer 1
I think they mean "satin aluminum" finish. It's a non-shiny, grey metal finish.
Best Answer
answered 9 months ago
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naturallycurly
+1point
1out of 1found this answer helpful.
answer 2
it is the color
answered 3 years, 4 months ago
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jessicaa
-3points
7out of 17found this answer helpful.
Question

Does the panel open and close with the sliding door or does it stay stationary against the frame?

asked 7 months ago
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Tiamad
TX
on PetSafe Deluxe Satin Patio Panel Pet Doors
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3out of 3found this question helpful.
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answer 1
It is stationary. Your slider closes and a lock is provided which has to be installed on both doors ( pet door panel and your sliding door).
answered 3 months, 2 weeks ago
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by
Terrevert
Washington
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0out of 0found this answer helpful.
answer 2
The patio panel doesn't move only your slider. Our product experts are standing by to help should you have any further questions. To speak with a PetSafe Customer Care associate, please call 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 7 months ago
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Pet Safe Brand Expert
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Question

Can I still lock my patio door. Will hot and cold weather pass through the dog door?

asked 1 year, 4 months ago
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javagirl
on PetSafe Deluxe Satin Patio Panel Pet Doors
+9points
16out of 23found this question helpful.
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answer 1
I recommend that you call PetSafe Customer Care at: 1-800-732-2677. They can help you with your request. The office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 6 months ago
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Pet Safe Brand Expert
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answer 2
I did not use the latch provided because I did not want to drill holes in my vinyl doors so I used a piece of 3/4" round foam pipe insulation (split lengthwise found at all hardware stores) on the door jam side, the foam insulation strip provided with the door on the sliding door side, and a piece of 3/4" plastic irrigation pipe cut to fit between the back of the sliding door and the jam on the opposite side as a lock. I did not think the latch provided would have worked without significant modification to the existing door.
Best Answer
answered 11 months ago
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by
thebub
Laguna Hills, CA
+1point
1out of 1found this answer helpful.
Question

What color is the satin pet door by PetSafe?

asked 3 years, 3 months ago
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heckard
on PetSafe Deluxe Satin Patio Panel Pet Doors
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11out of 11found this question helpful.
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answer 1
the color is "satin" Aluminum
Best Answer
answered 3 years, 1 month ago
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lovemyCavaliers
Seattle, WA
+3points
3out of 3found this answer helpful.
Question

need replacement pet safe, full doggie door, medium opening

none of the stores in San Diego are carrying the flap replacements. I need the medium size opening flap for pet safe.
asked 3 years, 2 months ago
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amie16
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 8 months ago
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Pet Safe Brand Expert
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Question

Where can I get a replacement flap

asked 3 years, 1 month ago
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pammyb
on PetSafe Deluxe Satin Patio Panel Pet Doors
-1point
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 8 months ago
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by
Pet Safe Brand Expert
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-1point
0out of 1found this answer helpful.
Question

I need a replacement flap for my patio pet door. The existing one is labeled "Johnson" Model S-2 and the flap size is 6"x9". Am i able to order this?

asked 3 years, 1 month ago
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rduke1
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request. You can also go to the PetSafe website: www.petsafe.net.
answered 8 months ago
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Pet Safe Brand Expert
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Question

how wide are the patio pet door inserts

I want to find an inexpensive pre-made insert for my storm door that has a pet door in it. The storm door takes a screen or glass storm window that is 74 in high and 31 inches wide. anyideas ? How wide are the slider inserts ?
asked 2 years, 10 months ago
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by
Kblax
on PetSafe Deluxe Satin Patio Panel Pet Doors
+2points
5out of 8found this question helpful.
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answer 1
The Large size PetSafe Deluxe Satin Patio Panel Pet Door is 13.5 inches wide.
Best Answer
answered 2 years, 7 months ago
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by
HSMO1
Loveland, CO
+3points
3out of 3found this answer helpful.
Question

Is the Petsafe Deluxe Satin Patio door (Large) compatible with a Vinyl Patio Door as it has an Aluminum Frame?

asked 2 years, 10 months ago
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UK2CA2SD
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
Ous was installed in a Wood Frame Patio door and works great. From what I have seen with ours, it would also be compatible with a Vinyl Patio Door.
Best Answer
answered 2 years, 7 months ago
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by
HSMO1
Loveland, CO
-4points
1out of 6found this answer helpful.
Question

what colors are available for large 81 panel door

asked 2 years, 9 months ago
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jimmys
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
Satin, Bronze, & White. I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 8 months ago
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Pet Safe Brand Expert
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Question

Is there pet door for a sliding glass door that can be installed for doggie use then swing out of the way.

we only have a sliding glass door that is 2'-6" on the operating side. Would be nice to be able to have a pet door that we could use for the dogs but be able to swing it out of the way to make more accessible room to go in and out and to be able to slide the door closed and lock.
asked 2 years, 6 months ago
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Bigpapa59
on PetSafe Deluxe Satin Patio Panel Pet Doors
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1 answer
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 8 months ago
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by
Pet Safe Brand Expert
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Question

How do I install the Patio Pet Door?

I read the instructions many times but the Pet Door is very tight and does not slide at all. Since my patio sliding door is recesssed do I have to use L Brackets instead of the pre-drilled holes?
asked 2 years, 6 months ago
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Katey1717
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 8 months ago
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Pet Safe Brand Expert
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Question

What is the width of a large panel

asked 2 years, 6 months ago
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Justanswerthequestion
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
Best Answer
answered 8 months ago
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by
Pet Safe Brand Expert
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-1point
0out of 1found this answer helpful.
Question

Patio Door Door - SKU: 1487868

Does this product still allow me to lock my existing patio door when it is installed?
asked 2 years, 6 months ago
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Anonymous
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 8 months ago
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Pet Safe Brand Expert
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Question

Can the Pet Safe Delux Satin Patio Panel Pet Door be used with vinyl patio sliding doors

What is the total width of the patio panel
asked 2 years, 5 months ago
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Feb29th
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
The width is 3/4". It will work but look a little funky. If you have any other questions please contact PetSafe Customer Care at: 1-866-738-4379.
answered 8 months ago
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Pet Safe Brand Expert
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Question

WILL THE PETSAFE DELUXE PATIO PANEL PET DOOR WORK IN A FOUR PANEL PATIO SLIDING DOOR?

WILL SECURITY BE THE SAME AS IT IS NOW? IF MODIFICATIONS ARE REQUIRED, WILL HARRY HOMEOWNER WITH BASIC TOOLS BE SUCCESSFUL?
asked 2 years, 4 months ago
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TOMA1
PORT CHARLOTTE, FL
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
I would suggest you contact PetSafe Customer Care at: 1-866-738-4379 & walk them through your project.
answered 8 months ago
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Pet Safe Brand Expert
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Question

I have an alarm system on my doors. How can this door work and continue to use my security system?

I need a dogy-door for my patio sliding door. It is 8' feet wide, but the usual height. There is a security alarm on the door, that I would be using. This can be moved to a stationary door when it is on.
asked 2 years, 4 months ago
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Tonig2
Beaumont, TX
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
Probably won't work. I would suggest you look at a PetSafe Wall Entry Door. Please contact PetSafe Customer Care at: 1-866-738-4379 & they can walk you through the process.
answered 8 months ago
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Pet Safe Brand Expert
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