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Most Recent Questions
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petsafe smart key dog door system: What happens if the battery runs out when I'm not home? Is there any warning prior to the battery not working?
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I am not getting my Pet Pal Rewards to cash in when I buy dog food every months its been a year??
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does it have a safty shield that slides in the door when you do not want to use pet door (ie: on vacation) security reasons etc )
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How does the extension attach to the gate?
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My dog swims in the pool.... Is the collar water proof? or will it damage it to be submerged in water?
Questions with Most Recent Answers
Question:
how does one measure the "raise" for a patio door panel
Question:
Can the sliding patio door still be used with the doggy door attach?
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Is this pet door available in stores-SKU: 1247646?
Question:
What are the outside dimensions for the xlarge perfect pet double flap dog door?
Question:
i have jeld wen vinyl doors the track per door is just over 2 inches where can i find a doggie door to fit it ?

Customer Questions & Answers for
PetSafe PetSafe Deluxe Satin Patio Panel Pet Doors

Pet Patio Door Features a heavy-duty aluminum frameSliding door weatherstrip and weather sealPatio Dog Door features tempered safety glassEnergy conserving Ultraseal replaceable transparent flapEasy to install, insert into the frame of your sliding glass door and it automatically adjusts to the proper height
Customer Questions & Answers:
45 Questions,
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58 Answers
Overall Rating:
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Questions & Answers for PetSafe PetSafe Deluxe Satin Patio Panel Pet Doors

Question

Can I open the slider for my access with the pet door in place?

asked 4 years, 3 months ago
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Dogger
on PetSafe Deluxe Satin Patio Panel Pet Doors
+75points
76out of 77found this question helpful.
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3 answers
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answer 1
Absolutely.
answered 4 years ago
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by
lovemyCavaliers
Seattle, WA
-9points
23out of 55found this answer helpful.
answer 2
yes! which is the best part about it!
answered 4 years, 2 months ago
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jessicaa
-4points
6out of 16found this answer helpful.
answer 3
Yes.
answered 4 years, 2 months ago
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AndreaD10
LA, CA
-4points
4out of 12found this answer helpful.
Question

Looking to purchase patio pet door. What is "satin" door? Is it a color or finish?

asked 4 years, 4 months ago
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koalaluv
on PetSafe Deluxe Satin Patio Panel Pet Doors
-1point
10out of 21found this question helpful.
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answer 1
I think they mean "satin aluminum" finish. It's a non-shiny, grey metal finish.
Best Answer
answered 1 year, 7 months ago
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naturallycurly
+1point
1out of 1found this answer helpful.
answer 2
it is the color
answered 4 years, 2 months ago
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jessicaa
-3points
7out of 17found this answer helpful.
Question

I am curious when I see the word satin without a color? How would you describe the color satin? I bought a new house with tan colored windows?

I need the dog door to match the windows according to my HOA. Any help would be appreciated. Thank you.
asked 1 year, 5 months ago
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ClaudeB
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
Satin is more like a brushed aluminum. I thought it was going to be a soft white but it still looked better than a stark would have. It seems to blend nicely.
answered 1 year, 1 month ago
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Terrevert
Washington
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0out of 0found this answer helpful.
answer 2
Thank you for your interest in the PetSafe Deluxe Satin Patio Panel Pet Door.

Satin refers to finish. No color is applied to the aluminum frame.

PetSafe product experts are standing by to help should you have any additional questions or concerns. You may contact PetSafe directly at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time and on Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thanks again for your interest,

Amanda
PetSafe Customer Care
answered 1 year, 5 months ago
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Pet Safe Brand Expert
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Question

I have one large dog and 2 small dogs, wondering how high up from the floor are the doors than go in sliding doors

asked 1 year, 5 months ago
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elaine7607
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
it is about 13 inches. We installed stairs on either side for our little one to use the door
answered 1 year, 2 months ago
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OliviaR
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answer 2
The small & medium are 2", the large is 5" & the large/tall is 9": Our product experts are standing by to help should you have any further questions. To speak with a PetSafe Customer Care associate, please call 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
Best Answer
answered 1 year, 5 months ago
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Pet Safe Brand Expert
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+1point
1out of 1found this answer helpful.
Question

Depth

How many inches deep is the product? I want to know if it will fit on my sliding door track properly. Thank you
asked 1 year ago
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Erinamu
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
It's about a 1/2". It fits in the lowest opening. You should have a small bar in your track. It will fit on either side of that bar. Pretty standard.
answered 9 months ago
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Loves2play
Mpls,MN
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0out of 0found this answer helpful.
answer 2
Thank you for your interest in PetSafe products!

The PetSafe Deluxe Satin Patio Panel Pet Doors have a frame depth of ¾ of an inch. This helps to accommodate the greatest range of sizes for sliding glass doors. The included weather stripping and glass sweep helps to form a seal between the sliding glass door and stationary glass door and between the Panel Pet Door and sliding glass door.

PetSafe product experts are standing by to help should you have any questions or concerns regarding installation.

To speak with a PetSafe Customer Care associate, please give us a call at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. Eastern Time and on Saturdays from 9:00 A.M. to 5:00 P.M. Eastern.

Thank you again for your interest in our products!

Amanda
PetSafe Customer Care
1-800-732-2677
answered 1 year ago
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Pet Safe Brand Expert
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0out of 0found this answer helpful.
Question

Can you still use your screen door with this product and leave the glass door open?

asked 10 months ago
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Jaxx13
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
You can. The door slides up against the pet door. The pet door is secure enough without the door shut.
answered 9 months ago
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Loves2play
Mpls,MN
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0out of 0found this answer helpful.
answer 2
Thank you for your interest in PetSafe products.

While you will still be able to slide the screen door into position as it is located on a separate track for your sliding glass door, the screen will need to be closed from the outside to fully close against the door jamb. The Patio Panel Pet Door is attached to the door frame and does not move.

Additionally, your pet will not be able to move through the pet door while the screen is covering the pet door opening.

PetSafe product experts are standing by to help should you have any immediate questions or concerns.

If you would like to speak to with a PetSafe Customer Care associate, please feel free to call us at 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. until 8:00 P.M. Eastern and Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thank you again for your interest in our products.

Amanda
PetSafe Customer Care
1-800-732-2677
answered 10 months ago
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by
Pet Safe Brand Expert
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0out of 0found this answer helpful.
Question

Looking for small doggie door 8 ft, is that available?

asked 1 year, 5 months ago
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Bettysue
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
They come in 3 different sizes, standard which is this one, shorty and tall
answered 1 month, 3 weeks ago
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charper77
Edwardsburg, MI
0points
0out of 0found this answer helpful.
answer 2
Hi Bettysue,

Thank you for your interest in the PetSafe Deluxe Satin Patio Panel Pet Door.

We currently do not offer a pet door panel for patio doors ranging from 93 inches to 96 inches in a small size.

If you should need assistance in selecting the right door for your and your pet, please feel free to call PetSafe Customer Care at 1-800-732-2677. Our ours of operation are Monday through Friday from 8:00 A.M. until 8:00 P.M. Eastern Time and on Saturdays from 9:00 A.M. until 5:00 P.M. Eastern.

Thank you,

Amanda
PetSafe Customer Care
answered 1 year, 5 months ago
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Pet Safe Brand Expert
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0points
0out of 0found this answer helpful.
Question

Can dog doors be special ordered

Looking for a dog door to fit my patio door that is 94" tall.
asked 9 months ago
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Gerbear
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
They make tall doors you have to shop for them, this one won't work for you.
answered 1 month, 3 weeks ago
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charper77
Edwardsburg, MI
0points
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answer 2
Thank you for your interest in PetSafe® products!

The PetSafe Deluxe Patio Panel Pet Doors have standard versions which fits frames ranging from 76 and 3/4 inches to 81 inches in height.

We also have larger versions which are adjustable for frames which range from 93 inches to 96 inches in height.

The following PetCo SKUs may be the type of pet door of which you are in need: SKU:1459031, SKU: 1482246 and SKU: 1482254.
answered 9 months ago
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by
Pet Safe Brand Expert
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0out of 0found this answer helpful.
Question

Does the flap stay closed if it's windy outside?

The last door I had kept blowing open if there was wind outside because the magnets were really weak. I live in a cold climate and the door needs to stay shut. Thanks.
asked 8 months ago
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Lotus954
Utah
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
We haven't had any strong wind since we installed ours, but the magnet in our seems to be very good.
answered 1 month, 3 weeks ago
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charper77
Edwardsburg, MI
0points
0out of 0found this answer helpful.
answer 2
Thank you for your interest in PetSafe® products. The Deluxe Patio Panel Pet Doors use strong magnets on the pet door flaps as well as an embedded magnet in the pet door frame to help provide the best protection from weather. However, the closing ability of any pet door flap will be determined in part by where the pet door is located. If the wind blows mainly toward the side of your house where the sliding glass door is located, there is the possibility a large gust could blow open the pet door flap.
answered 8 months ago
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Pet Safe Brand Expert
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0out of 0found this answer helpful.
Question

when using a doggy door can dog get trapped if it sticks head thru door, then backs out

asked 5 months, 2 weeks ago
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earl055
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
No, not unless the dog is too big for the door. They tell you how to measure your dog for a proper fit. Our dog used it (with encouragement-treat) right away. Just have one of you be on the outside to call them out.
answered 1 month, 3 weeks ago
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charper77
Edwardsburg, MI
0points
0out of 0found this answer helpful.
answer 2
Thank you for your question! The flap on this door is made of malleable material and should keep your pet from getting trapped.
answered 5 months, 1 week ago
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by
Pet Safe Brand Expert
0points
0out of 0found this answer helpful.
Question

Can I still lock my patio door. Will hot and cold weather pass through the dog door?

asked 2 years, 2 months ago
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by
javagirl
on PetSafe Deluxe Satin Patio Panel Pet Doors
+16points
23out of 30found this question helpful.
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answer 1
I recommend that you call PetSafe Customer Care at: 1-800-732-2677. They can help you with your request. The office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 1 year, 4 months ago
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by
Pet Safe Brand Expert
-3points
0out of 3found this answer helpful.
answer 2
I did not use the latch provided because I did not want to drill holes in my vinyl doors so I used a piece of 3/4" round foam pipe insulation (split lengthwise found at all hardware stores) on the door jam side, the foam insulation strip provided with the door on the sliding door side, and a piece of 3/4" plastic irrigation pipe cut to fit between the back of the sliding door and the jam on the opposite side as a lock. I did not think the latch provided would have worked without significant modification to the existing door.
Best Answer
answered 1 year, 9 months ago
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thebub
Laguna Hills, CA
+1point
1out of 1found this answer helpful.
Question

Does the panel open and close with the sliding door or does it stay stationary against the frame?

asked 1 year, 5 months ago
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Tiamad
TX
on PetSafe Deluxe Satin Patio Panel Pet Doors
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5out of 5found this question helpful.
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answer 1
It is stationary. Your slider closes and a lock is provided which has to be installed on both doors ( pet door panel and your sliding door).
answered 1 year, 1 month ago
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by
Terrevert
Washington
+1point
1out of 1found this answer helpful.
answer 2
The patio panel doesn't move only your slider. Our product experts are standing by to help should you have any further questions. To speak with a PetSafe Customer Care associate, please call 1-800-732-2677. Our office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
Best Answer
answered 1 year, 5 months ago
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Pet Safe Brand Expert
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+3points
3out of 3found this answer helpful.
Question

What is the total width of the large door including the frame?

I want to make sure that I can still exit the sliding door with the large dog door in place.
asked 4 years, 2 months ago
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KBeck
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
Yes, you can still use the door. The opening will be smaller of coarse. It comes with a latch/lock that you attach to your current door and the dog door. You simply open the lock and slide the door. If you have the dog door installed tightly, it will remain in place and you walk on out.
answered 4 years ago
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lwhitlow
Vicksburg, MS
-10points
4out of 18found this answer helpful.
Question

What color is the satin pet door by PetSafe?

asked 4 years, 1 month ago
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heckard
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
the color is "satin" Aluminum
Best Answer
answered 4 years ago
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lovemyCavaliers
Seattle, WA
+3points
3out of 3found this answer helpful.
Question

need replacement pet safe, full doggie door, medium opening

none of the stores in San Diego are carrying the flap replacements. I need the medium size opening flap for pet safe.
asked 4 years, 1 month ago
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amie16
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 1 year, 6 months ago
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Pet Safe Brand Expert
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Question

Where can I get a replacement flap

asked 4 years ago
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pammyb
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request.
answered 1 year, 6 months ago
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Pet Safe Brand Expert
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-1point
0out of 1found this answer helpful.
Question

I need a replacement flap for my patio pet door. The existing one is labeled "Johnson" Model S-2 and the flap size is 6"x9". Am i able to order this?

asked 3 years, 11 months ago
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rduke1
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
I recommend that you call PetSafe Customer Care at: 1-866-738-4379. They can help you with your request. You can also go to the PetSafe website: www.petsafe.net.
answered 1 year, 6 months ago
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Pet Safe Brand Expert
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Question

Does this require drilling holes into your current door or wall? I ask because we rent our house, and wouldn't want to have to replace the door..

asked 3 years, 10 months ago
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Mikies
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
The installation of this door does not require you to drill holes in the wall or door. The only piece that would require that would be the lock installation which goes through the insert and the sliding door. We did not install that piece and it is great.
Best Answer
answered 3 years, 5 months ago
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HSMO1
Loveland, CO
+1point
1out of 1found this answer helpful.
Question

how wide are the patio pet door inserts

I want to find an inexpensive pre-made insert for my storm door that has a pet door in it. The storm door takes a screen or glass storm window that is 74 in high and 31 inches wide. anyideas ? How wide are the slider inserts ?
asked 3 years, 8 months ago
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Kblax
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
The Large size PetSafe Deluxe Satin Patio Panel Pet Door is 13.5 inches wide.
Best Answer
answered 3 years, 5 months ago
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HSMO1
Loveland, CO
+3points
3out of 3found this answer helpful.
Question

Is the Petsafe Deluxe Satin Patio door (Large) compatible with a Vinyl Patio Door as it has an Aluminum Frame?

asked 3 years, 8 months ago
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UK2CA2SD
on PetSafe Deluxe Satin Patio Panel Pet Doors
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answer 1
Ous was installed in a Wood Frame Patio door and works great. From what I have seen with ours, it would also be compatible with a Vinyl Patio Door.
Best Answer
answered 3 years, 5 months ago
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HSMO1
Loveland, CO
-4points
1out of 6found this answer helpful.
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