I recommend that you call PetSafe Customer Care at: 1-800-732-2677. They can help you with your request. The office hours are Monday through Friday from 8:00 A.M. to 8:00 P.M. EST. We are also open on Saturdays from 9:00 A.M. to 5:00 P.M. EST.
answered 1 year ago
Pet Safe Brand Expert
0out of 3found this answer helpful.
I did not use the latch provided because I did not want to drill holes in my vinyl doors so I used a piece of 3/4" round foam pipe insulation (split lengthwise found at all hardware stores) on the door jam side, the foam insulation strip provided with the door on the sliding door side, and a piece of 3/4" plastic irrigation pipe cut to fit between the back of the sliding door and the jam on the opposite side as a lock. I did not think the latch provided would have worked without significant modification to the existing door.
answered 1 year, 5 months ago
Laguna Hills, CA
1out of 1found this answer helpful.