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Most Recent Questions
Recent Question:
How/where can I buy 4 extra bowls for the double diner?
Recent Question:
The pump has stopped pushing water.
Recent Question:
Does Petco sell the little pumps for water filtration, I have a bowl I just need the pump? I need Hills cat food coupons!!
Recent Question:
where are these made?
Questions with Most Recent Answers
Question:
Before ordering the Petco drinking fountain my cat drank still water from a bowl. Is it really necessary to use the filters for the fountain to work?
Question:
what exactly is the portion control server for cats made of? i ask because one of my cats is allergic to plastic
Question:
I have a puppy who likes to eat the cat food, will this keep him out of it?
Question:
What is the size of the bowl?
Question:
Where can I buy a new motor and motor housing for my pet drinking fountain?
See all petco.com Questions and Answers > Cat Q & A > Bowls, Feeders & Waterers Q & A

Customer Questions & Answers for
PETCO Petco Premium Ceramic Cat Fountain

Pet water fountain with flowing filtered water that helps keep water freshInnovative design allows your cat to drink from 3 areasAttractive cat water fountains that are easy to clean Non-porous ceramic construction resists bacterial growthIncludes 1 replaceable carbon filter
Customer Questions & Answers:
25 Questions,
 | 
53 Answers
Overall Rating:
4.319 out of 5
4.3
out of
5

Questions & Answers for PETCO Petco Premium Ceramic Cat Fountain

Question

How can you buy a replacement pump for the ceramic cat fountain

asked 3 years, 7 months ago
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by
Nnagle
on Petco Premium Ceramic Cat Fountain
+28points
32out of 36found this question helpful.
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8 answers
Answers
answer 1
Dogs and cats drink out of this fountain and this morning found pump not working...read these posts about dismantling pump...what did I have to lose since it wasn't working anyway...so I dared to do it..and praise God, it works like a charm...but not before I ordered a replacement...oh well, you can't have enough fountain pumps, right?! Thanks for all the related posts.
answered 10 months ago
Customer Avatar
by
Deb7
+1point
1out of 1found this answer helpful.
answer 2
I have one of these, and the pump is made by Jebao, model PP-300LV. (Though if your tried to clean your pump you already know its make and model.) You can get one online, or look up specs on Jebao website and buy any similar fountain pump.

Although the fountain is branded by PETCO it is manufactured by Pioneer Pet. One can buy a replacement pump from their website. Buy the way that website shows a similarly looking pump, but that one is made by SKYISH, model TP-180LV.
answered 1 year, 2 months ago
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by
Seva
+3points
3out of 3found this answer helpful.
answer 3
Yes, I too, thought the pump was dead in the water. But I removed the pump's back end, cleaned all parts thoroughly and viola, it works again!! Hope it lasts forever, because a replacement pump seems hard to come by! Petco, you need to sell replacement parts for this entire system!!
answered 1 year, 11 months ago
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by
Jetson
+6points
6out of 6found this answer helpful.
answer 4
This is directed to DMC55Orlando, FL, regarding a new pump. It looks to me like the Pet Mate pump for $15.99 will fit the ceramic fountain. I have had our ceramic fountain for quite a long time now and it just quit on me too. Tried cleaning by taking apart, but it would not be revived. So, I too need a new pump.

Good Luck
answered 2 years, 2 months ago
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by
Majik
+2points
2out of 2found this answer helpful.
answer 5
So, I tried cleaning the pump in mine and now it doesn't work at all. :( Only lasted 6 months. Trying to get a new one from Jebao, the manufacturer, hate to have buy a whole new unit just to get a pump. Petco should stock these just like they do for the Petmate waterers.
answered 3 years ago
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by
DMC55
Orlando, FL
+13points
14out of 15found this answer helpful.
answer 6
I read here about cleaning the pump, and it worked! Thank you!
I also discovered there is a lever on the black pump that adjusts the flow; now the pump is more effective, because I pushed the lever all the way to one side.

One last tip: when you reinsert the black pump inside the white case, make sure the pump spout is at the correct "corner" -- so it lines up with the spout in the white case.
answered 3 years, 1 month ago
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by
jrg123
Worcester, MA
+9points
9out of 9found this answer helpful.
answer 7
If what you're trying to do is replace a broken pump, you have nothing to lose by taking the one you have now apart and cleaning it. The end cap on the side with the adjustment pops off and the rest comes apart fairly easily.

I just finished taking mine apart and cleaning it. Works perfectly now!
answered 3 years, 2 months ago
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by
mwknowles
+15points
15out of 15found this answer helpful.
answer 8
I went to a fish store and got one for less than $10.
Best Answer
answered 3 years, 6 months ago
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by
ralicia
+15points
16out of 17found this answer helpful.
Question

Where is the Premium ceramic water fountain made? How is it cleaned?

asked 3 years, 8 months ago
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by
Anonymous
on Petco Premium Ceramic Cat Fountain
+8points
14out of 20found this question helpful.
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7 answers
Answers
answer 1
I have hard water so it builds up mineral deposits. The best way I've found is with stainless steel wool and any cleaner you want. It takes some scrubbing but you can make it look brand new with this method.
answered 2 years, 8 months ago
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by
JoshMW
Pflugerville, TX
0points
2out of 4found this answer helpful.
answer 2
Mine is full right now so I can't see if it says underneath where it is made. Sorry. However, it can be washed in the sink or the dishwasher. I put it in the sink once a week and run a little bit of bleach in the water through it to kill any bad stuff (I remove the filter and put a new one in after). Then I wash it with dish detergent. Or I run all the parts except the pump through the dishwasher. Once in a while I take the pump apart and clean it real well as stuff can build up inside it.
answered 3 years, 2 months ago
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by
lemoniea
Kanab, UT
+10points
10out of 10found this answer helpful.
answer 3
Not sure where it's made, but it's very easy to clean. You can either wash it by hand, or put it in the dishwasher. Since it's ceramic, you don't have to worry about parts melting.
answered 3 years, 4 months ago
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by
kittiesrule
Dallas, TX
+7points
8out of 9found this answer helpful.
answer 4
I am unsure where the fountain is made, but I clean the bowl in sudsy dish soap, rinse thoroughly, and dry. I have heard folks using the dishwasher as well with good results.
answered 3 years, 6 months ago
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by
Anonymous
Salinas, CA
+4points
4out of 4found this answer helpful.
answer 5
made in china take apart and wash in soap and water very easy to clean
answered 3 years, 7 months ago
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by
luvmy3cats
new york
0points
4out of 8found this answer helpful.
answer 6
The fountain was made in China. I believe it should be hand washed. It doesn't say that it's dishwasher safe so I wouldn't do it.
answered 3 years, 8 months ago
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by
talula
Massachusetts
+4points
4out of 4found this answer helpful.
answer 7
Made in China according to the box. I clean with dish soap and warm water. The ceramic fountain is 2 pieces -- the bowl and the cover--plus plastic pump housing that the filter goes in also. The plastic cover is easy to open and easy rinse of the pump and filter. This was so easy to clean which is just what I wanted!
Best Answer
answered 3 years, 8 months ago
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by
czcz
MA
+10points
11out of 12found this answer helpful.
Question

Do the Petco Ceramic Cat Fountain function without a filter?

I'd like to use filtered water instead of filters. Will the fountain still run anyway?
asked 3 years, 8 months ago
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by
Fritzy
on Petco Premium Ceramic Cat Fountain
+18points
18out of 18found this question helpful.
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7 answers
Answers
answer 1
Yes, you don't need the filter for it to run. I use filtered water too but I still use the filter, but it will run fine without it.
answered 3 years, 2 months ago
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by
lemoniea
Kanab, UT
+5points
5out of 5found this answer helpful.
answer 2
I use filtered water also, but the filter keeps the water fresher longer and keep the dust and hair out of the pump!!
Best Answer
answered 3 years, 6 months ago
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by
texaspepper
Texas
+7points
7out of 7found this answer helpful.
answer 3
The water system could, but the filter is designed to keep the continuous flowing water clean and fresh.
answered 3 years, 6 months ago
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by
Anonymous
Salinas, CA
+1point
1out of 1found this answer helpful.
answer 4
yes you can use it with out the filters it runs fine
answered 3 years, 7 months ago
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by
luvmy3cats
new york
+1point
1out of 1found this answer helpful.
answer 5
Yes, it works fine with no filter.
answered 3 years, 7 months ago
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by
MacPhyle
Sequim, WA
+1point
1out of 1found this answer helpful.
answer 6
Yes it will. Actually the filter really doesn't seem to make a difference anyway. I'm not going to buy any more filters and do the same thing.
answered 3 years, 8 months ago
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by
studergirl
NC
+1point
1out of 1found this answer helpful.
answer 7
I use filtered tap water, but still have the filter in. Haven't tried it without the filter, but i read a review from someone who has and thought it worked well that way.
The fountain runs without the filter.
answered 3 years, 8 months ago
Customer Avatar
by
czcz
MA
+2points
2out of 2found this answer helpful.
Question

How heavy is this water fountain bowl?

I have the plastic petco water fountain bowl and my one cat likes to put the edge in her mouth and lift up and tip the bowl and dump the water all over the place. So I'm in need of something heavy.
asked 2 years, 7 months ago
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by
gvsugirl
on Petco Premium Ceramic Cat Fountain
+2points
2out of 2found this question helpful.
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6 answers
Answers
answer 1
did not weigh but the cats certainly can not pick it up unless they are weight lifters!
answered 1 year, 11 months ago
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by
sloln
Placerville, CA
0points
0out of 0found this answer helpful.
answer 2
The fountain is actually quite heavy-- even my 30 lb dog would have trouble sending it flying, no way a cat could.
answered 2 years, 2 months ago
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by
LAcatlady
0points
0out of 0found this answer helpful.
answer 3
It's pretty heavy, especially when filled with water. I am not at all worried about it tipping over. My 20 lb male cat can't move it.
answered 2 years, 2 months ago
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by
JuneBuggy
+1point
1out of 1found this answer helpful.
answer 4
I doubt your cat could lift the ceramic one. I started with the plastic one, but is leaked, so we switched. Also, my cat pulled the filters out of the plastic one through the tiny opening where the water flows out (?!). He can't get to the filter for the ceramic dish.
answered 2 years, 5 months ago
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by
agoodtypist
Berkeley, CA
+2points
2out of 2found this answer helpful.
answer 5
its cermaic and LARGE. There is no way that any cat can tip it when filled. (or empty, for that matter). Its so heavy that I place it on the floor before I fill it as I'm afriad I'll spill it from lugging it back onto the floor. I'd say its well over 5lbs.
Best Answer
answered 2 years, 6 months ago
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by
EandB
Phoenix
+3points
3out of 3found this answer helpful.
answer 6
This is very heavy. There is no way a cat could pick it up with their mouth or even move it when it is full (or empty for that matter).
answered 2 years, 6 months ago
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by
lemoniea
Kanab, UT
+1point
1out of 1found this answer helpful.
Question

How long is the electric cord?

asked 3 years, 1 month ago
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by
linda1410
on Petco Premium Ceramic Cat Fountain
+5points
7out of 9found this question helpful.
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4 answers
Answers
answer 1
Long enough to reach most any plug. I placed my cat's fountain on one of those rubber mats, right near an outlet and I actually had to use the supplied bread-tie to take up the slack in the cord. Hope this helps!
answered 2 years, 11 months ago
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by
Jillybean76
Georgia
-10points
1out of 12found this answer helpful.
answer 2
electric cord is slightly over 72 inches
Best Answer
answered 3 years ago
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by
lopes
Cleveland, OH
+8points
8out of 8found this answer helpful.
answer 3
Rough estimate, measuring from where it leaves the bowl to the power plug, about 65 inches. There is a connector about 16 inches from the plug, you can disconnect without having to unplug the unit when changing the water. I have found this convenient.
answered 3 years ago
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by
catcrazy1235456
MA
+3points
4out of 5found this answer helpful.
answer 4
64 inches to the base of the unit (it continues under the unit to the pump, but there is a ridge in the base to accomodate it.) There's an adapter from the plug to the cord, but it's length is included in my measurement.
answered 3 years ago
Customer Avatar
by
EandB
Phoenix
+5points
5out of 5found this answer helpful.
Question

What should I put under the fountain?

I'd like to know what people who have this put under their fountain to keep the floor dry.
asked 2 years, 8 months ago
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by
Davero
on Petco Premium Ceramic Cat Fountain
+2points
2out of 2found this question helpful.
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4 answers
Answers
answer 1
I use a small, thick, low pile rug, often used as a soft doormat, to catch water drips. So far, so good. My cats seem to like the feel of it too :) I often see them "lounging" on the rug, right beside the fountain.
answered 1 year, 9 months ago
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by
LocaBellaMom
North Hollywood, CA
+2points
2out of 2found this answer helpful.
answer 2
cookie sheet
answered 1 year, 11 months ago
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by
sloln
Placerville, CA
0points
0out of 0found this answer helpful.
answer 3
I have a plastic placemat with paper towels underneath but this fountain really doesn't splash or leak unless you put the top on a little wrong.
answered 2 years, 6 months ago
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by
lemoniea
Kanab, UT
+2points
2out of 2found this answer helpful.
answer 4
I used a clear plastic plant liner It works perfectly. A nice ceramic plant dish works as well.
Best Answer
answered 2 years, 7 months ago
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by
TeresaT
Northern VA
+2points
2out of 2found this answer helpful.
Question

I purchased two of the black ceramin pet water fountains from Petco in Clermont Florida. One of the pumps has stopped working.

Where do I obtain new pump. I called store and they told me to contact Petmate. No number available. This is not a petmate fountain. It is a Petco. Thanks.
asked 3 years, 7 months ago
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by
siamesepatti
Leesburg, Florida
on Petco Premium Ceramic Cat Fountain
+8points
8out of 8found this question helpful.
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3 answers
Answers
answer 1
Try cleaning the pump. Mine stopped working after about 6 months but after cleaning it regularly (once a week) it hasn't failed again. There are 3 parts: the outer grill, the inner cover, and the magnetic cylinder. Clean all parts with a Q tip as well as inside the space where the cylinder sits--you'll notice a lot of black goop and fur. Clean the filter and its compartment too. Hope this helps!
answered 2 years, 2 months ago
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by
JuneBuggy
0points
0out of 0found this answer helpful.
answer 2
Get the manufacturer, model number and specs off the pump. Google the information and you will find many on-line retailers that sell it. They are not expensive at all.
answered 2 years, 11 months ago
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by
thekittycommittee
Washington State
0points
0out of 0found this answer helpful.
answer 3
YES! Look on the pump; it has the web address! It's a Jebao pump, model #PP300LV. Costs $13 + shipping, so not cheap, but hey - it's a great fountain!

I just ordered a replacement for my Petco Ceramic Fountain, just in case the original breaks.

Now if only I could locate that rubber thing that goes in the ceramic bridge part AND the ceramic bridge itself! I just know that bridge will one day slip out of my hands during cleaning!
Best Answer
answered 3 years, 4 months ago
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by
ctcatlover
CT
+5points
6out of 7found this answer helpful.
Question

is it possible to purchase the top part only for the ceramic cat water fountain? i have broken someone elses

asked 3 years, 8 months ago
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by
stowe
on Petco Premium Ceramic Cat Fountain
-5points
0out of 5found this question helpful.
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2 answers
Answers
answer 1
When I called about a replacement water pump, I was told that Petco does not carry replacement parts.
answered 2 years, 7 months ago
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by
Tinkertoy
Missouri
0points
0out of 0found this answer helpful.
answer 2
No...spring for a new one.
answered 2 years, 8 months ago
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by
Bcldiva95
Delaware
0points
0out of 0found this answer helpful.
Question

Is it dishwasher safe?

Other competing ceramic fountains online claim to be dishwasher safe, but I found no mention of it in the booklet or in any of the reviews. Can someone confirm if Petco's ceramic fountain is dishwasher safe or not?
asked 2 years, 10 months ago
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by
mansoorj
on Petco Premium Ceramic Cat Fountain
+2points
2out of 2found this question helpful.
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2 answers
Answers
answer 1
This is NOT dishwasher safe. You will need to take it apart every 1-2 weeks to wash.
answered 2 years, 8 months ago
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by
Bcldiva95
Delaware
0points
0out of 0found this answer helpful.
answer 2
I wash mine in the dishwasher. Just the ceramic parts. Comes out spotless.
answered 2 years, 9 months ago
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by
Alta
Tulsa, OK
0points
0out of 0found this answer helpful.
Question

Can one purchase a new bowl for the Petco Premium Ceramic Cat Fountain?

asked 2 years, 10 months ago
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by
Anonymous
on Petco Premium Ceramic Cat Fountain
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0out of 0found this question helpful.
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2 answers
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answer 1
NO!
answered 2 years, 7 months ago
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by
Tinkertoy
Missouri
0points
0out of 0found this answer helpful.
answer 2
No, you will need to purchase the unit again.
answered 2 years, 8 months ago
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by
Bcldiva95
Delaware
0points
0out of 0found this answer helpful.
Question

Premium Ceraminc Cat Fountain Safety

I notice both pump and power cord are submerged in water. Is this safe? What at the chances that my cat will experience an electric shock?
asked 2 years, 8 months ago
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by
SoxyMom
on Petco Premium Ceramic Cat Fountain
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0out of 0found this question helpful.
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answer 1
I have had fountains with pumps under water for years. My cats have never experienced a shock.
answered 2 years, 6 months ago
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by
lemoniea
Kanab, UT
0points
0out of 0found this answer helpful.
answer 2
The risk is negligible as the pump is using 200 mA at 12V Alternating Current. If the water stops flowing then remove the unit as it could be a sign of electrical failure, additionally if you can attach the unit to a ground fault interrupter like the ones in most kitchens and bathrooms then the risk effectively disappears. Published IEEE standards for maximum safe human exposure to this level of electricity is at just under 10 seconds before serious harm occurs (not sure how to translate that to cats).
answered 2 years, 7 months ago
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by
BrokenWire2086
Somewhere, USA
0points
0out of 0found this answer helpful.
Question

How much water does it hold?

asked 2 years, 7 months ago
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by
TeresaT
Northern VA
on Petco Premium Ceramic Cat Fountain
+2points
2out of 2found this question helpful.
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2 answers
Answers
answer 1
I have put 12 cups in ours. I normally place the bowl where it needs to go, then use a liquid measuring cup to add 4 cups at a time because it is heavy when full and difficult to maneuver.
answered 1 year, 11 months ago
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by
aPamperedBride
Plano, TX
+1point
1out of 1found this answer helpful.
answer 2
a bit over a 1/2 gallon. (its REALLY large for a cat bowl.)
Best Answer
answered 2 years, 6 months ago
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by
EandB
Phoenix
+2points
2out of 2found this answer helpful.
Question

What are all the parts made of?

The bowl looks like it is ceramic, but the inside looks like it is plastic. Is it? What is the pump made out of? Plastic?
asked 1 year, 10 months ago
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by
Kim13
Chicago, IL
on Petco Premium Ceramic Cat Fountain
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0out of 0found this question helpful.
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answer 1
the only plastic in this is the fountain pump housing and pump. The rest is all ceramic.
answered 1 year, 8 months ago
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by
lialang
Alpharetta, GA
0points
0out of 0found this answer helpful.
Question

Is there a kind of thin plastic/rubber tubing that can safely be used in a pet water fountain?

I haven't had my Petco Premium water fountain for my cats very long. Since day 1, I noticed that the cord rubs a lot when the fountain is assembled or disassembled for cleaning. It has gotten to the point that some of the cord has been scraped off but it is all external at this point.
I'm thinking of widening the hole for the cord on the filter/motor case, but i would still like to pad the cord so that the case is sealed up again and no more plastic scrapes off. I know little about plastic tubing to start and I can't imagine the folks at the hardware store knowing what may and may not be toxic to cats.
Does anyone have a recommendation of what to use?
asked 1 year, 9 months ago
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by
honneyb1
on Petco Premium Ceramic Cat Fountain
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answer 1
Unless you have kittens who are chewing on everything, I would simply wrap the cord with electrical tape. Then check the cord regularly to watch for chewing. If cats chew on electrical cord which is completely intact, that still is not safe. So if the cats are chewing on the cord at all, it's a problem.
Best Answer
answered 1 year, 7 months ago
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by
Cheddie
San Francisco
+1point
1out of 1found this answer helpful.
Question

Is the fountain quiet or silent?

asked 1 year, 7 months ago
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by
HelpAnimalsIndia
on Petco Premium Ceramic Cat Fountain
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answer 1
Yes very quiet.
answered 10 months ago
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by
MaMaJoan
Spring Valley, CA
0points
0out of 0found this answer helpful.
Question

Has anyone experienced condensation or leaking issues?

I am finding water under the bowl, but I can't seem to locate a crack or hole. I don't think water is escaping from the tube where the electric cable is routed through, but I don't know for sure. I am wondering if anyone has had a similar experience. Also, our house is not very humid, so I don't think it is condensation.
asked 1 year, 3 months ago
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by
Sheff
on Petco Premium Ceramic Cat Fountain
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answer 1
Yes! Same problem... fountain seems to be working fine, no cracks or obvious leaks and then suddenly it's sitting in a pool of water. Can't figure out what's going on. Too bad, because my cats really like this fountain.
answered 9 months ago
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by
abercm
Estero, FL
0points
0out of 0found this answer helpful.
Question

I recently bought the premium ceramic fountain and the bowl has broken. Is there any way that I can buy the bowl separately from the waterer?

asked 2 years, 7 months ago
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JMagsHD
Potomac, MD
on Petco Premium Ceramic Cat Fountain
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1out of 1found this question helpful.
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Question

Can I use other brand filters (Pioneer, etc.)

I just bought this model and was wondering if you can use non-PETCO brand filters in it. I was at my local PETCO and they sell Pioneer Pet filters for that brand's fountains, and they LOOK exactly the same size/shape as the one needed for this. I'd much rather buy those in-store than spend the extra money on shipping. Are all these L-shaped filters the same and work with each other?
asked 2 years, 1 month ago
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AJPATL
on Petco Premium Ceramic Cat Fountain
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Question

Where is it made?

asked 1 year, 11 months ago
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Smokey97
on Petco Premium Ceramic Cat Fountain
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Question

Has anyone else had the problem of the finter/motor case rubbing away the cord when assembling/disassembling the fountain? What did you do to fix it?

I haven't had the fountain for long. I noticed that the cord rubbed a lot when I first assembled the fountain, but figured it was because it was a new cord. This has continued each time i've had to take it apart to clean the fountain. Some of the external cord has been scraped off but it is all external at this time. If others have had this problem, i'm interested in what you did to fix it.
asked 1 year, 9 months ago
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honneyb1
on Petco Premium Ceramic Cat Fountain
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