I have one of these, and the pump is made by Jebao, model PP-300LV. (Though if your tried to clean your pump you already know its make and model.) You can get one online, or look up specs on Jebao website and buy any similar fountain pump.
Although the fountain is branded by PETCO it is manufactured by Pioneer Pet. One can buy a replacement pump from their website. Buy the way that website shows a similarly looking pump, but that one is made by SKYISH, model TP-180LV.
answered 2 months ago
0out of 0found this answer helpful.
Yes, I too, thought the pump was dead in the water. But I removed the pump's back end, cleaned all parts thoroughly and viola, it works again!! Hope it lasts forever, because a replacement pump seems hard to come by! Petco, you need to sell replacement parts for this entire system!!
answered 11 months ago
3out of 3found this answer helpful.
This is directed to DMC55Orlando, FL, regarding a new pump. It looks to me like the Pet Mate pump for $15.99 will fit the ceramic fountain. I have had our ceramic fountain for quite a long time now and it just quit on me too. Tried cleaning by taking apart, but it would not be revived. So, I too need a new pump.
answered 1 year, 2 months ago
2out of 2found this answer helpful.
So, I tried cleaning the pump in mine and now it doesn't work at all. :( Only lasted 6 months. Trying to get a new one from Jebao, the manufacturer, hate to have buy a whole new unit just to get a pump. Petco should stock these just like they do for the Petmate waterers.
answered 1 year, 11 months ago
12out of 13found this answer helpful.
I read here about cleaning the pump, and it worked! Thank you!
I also discovered there is a lever on the black pump that adjusts the flow; now the pump is more effective, because I pushed the lever all the way to one side.
One last tip: when you reinsert the black pump inside the white case, make sure the pump spout is at the correct "corner" -- so it lines up with the spout in the white case.
answered 2 years, 1 month ago
8out of 8found this answer helpful.
If what you're trying to do is replace a broken pump, you have nothing to lose by taking the one you have now apart and cleaning it. The end cap on the side with the adjustment pops off and the rest comes apart fairly easily.
I just finished taking mine apart and cleaning it. Works perfectly now!
answered 2 years, 2 months ago
13out of 13found this answer helpful.
I went to a fish store and got one for less than $10.
answered 2 years, 6 months ago
15out of 16found this answer helpful.