Call Petco and they will have the manufacturer ship you the hardware. One of my cat trees was missing one piece of hardware and I couldn't find it in any hardware store but a boat store and it wasn't a perfect fit. Just call customer service and they will have it sent to you.
answered 1 year, 3 months ago
New York, NY
0out of 0found this answer helpful.
Mine came with hardware. I would contact PetCo.
answered 2 years, 1 month ago
1out of 1found this answer helpful.
The unit should come with four bolts and a hex tool in a little bag. I purchased three units and one came without the parts. I contacted PetCo online to ask if they could have the manufacturer/distributor send just the hardware,which they did. Return to store was out of the question because 1) this is an online only item and 2) they give store credit only. So, they had also said if it was not possible to get the parts they would pick up this unit and send another. If you have not done so yet, contact PetCo online. Not knowing the size, it would be difficult to purchase the correct hardware (not to mention these bolts are large, so it will cost a few bucks!). Call the 877 number or contact them via the online contact (see bottom of page under Customer Support).
answered 2 years, 8 months ago
4out of 4found this answer helpful.
Mice came with the screws. I would return the product to your local store for exchange or refund.
answered 2 years, 9 months ago
2out of 2found this answer helpful.
Mine arrived pre-assembled. You should contact customer support online or go to a local store.
answered 3 years, 1 month ago
2out of 3found this answer helpful.