Thank you for your question! We can understand how concerning burns can be with electronic devices, but please know that these collars are battery powered, and cannot produce enough electricity to burn your pet (less than 2% of the energy that is required to do so). Some customers have found irritation/sores on their dogs that can resemble a type of burn, but are typically due to a condition called Pressure Necrosis. This condition is usually a result of pets wearing these collars for too long or having them on too tight, and can be prevented. For the comfort of your pet, we recommend that these collars be worn for no longer than 8 hours/day, and it is suggested to regularly check your pet's neck for any signs of irritation. For more information, please contact our Customer Care Center at 1-800-732-2677. Our office hours are Monday through Friday, 8am-8pm EST; Saturday, 9AM-5PM EST.
answered 3 months ago
Pet Safe Brand Expert
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