I have one and it is awful. We have to tilt it to get the water to fill beyond an inch or 2. The money is not worth the hassle. But basically--fill it, put black cap on (make sure carbon filter is out of plastic wrap and put black strap over filter to hold it in. tip it over, screw it in, and watch the bowl fill less that halfway. Petco associates didn't say that it was missing a piece, but I asked if it needed something to let the water flow in better--they knew nothing, as usual. We prop folded up towels under ours so it tilts forward and stay full. But then, if it gets kicked or jostled--water everywhere. Seems there should be a happy medium for almost $40. Plus--no filters available. We have a big bowl we use and stuck this one in our rec room for extra use. Be glad you got it free! The sticker with 4 pictures on the bottom of the dish (if still there) is about as close to instructions as you get--and they say just what I wrote. No more, no less.
answered 1 month, 3 weeks ago
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