Yes, my cat did the same. It's a great toy, so I set out to fix mine. Contrary to other posters, it is really easy to open up and fix if you can use a small Phillips screwdriver. 1) There are 5 screws to remove from the bottom. They may get hung up in the housing, so 2) turn the unit over on a towel to keep the screws from bouncing when they come out. The top is one piece and the guts are all in the bottom, so it's easy to 3) lift the top off and see everything inside. The string is held by a knot to a piece of plastic screwed to the end of the arm. 4) Take a picture with your cell phone of how the plastic piece is oriented and what it looks like, it's easy to get confused about how it goes back together. 5) Take the plastic piece off the arm (it’s one screw and the little square knob on the plastic fits into a square hole in the arm). 6)Dig out the old knot & string with a straight pin or similar tool. 7) Use a piece of boot shoelace or similar densely woven small diameter string around the same length as the old piece. It is a little tricky to get the string routed in the plastic piece, but you can do it! I made the hole a little bigger with a hobby knife to make it easier). 8) Tie a simple knot, push the knot back into the recess (use a tiny bit of white glue to hold it in place, cut of any tail that might extend past the knot, 9) reattach the plastic piece (use the picture you took and take care to get it the same way as it was), 10) put the top housing back in place, turn it over, put in and gently tighten the 5 screws and you are good to go!
The first time I opened the unit up, I kept the boot lace tip on at the flicking end, but it makes a lot of noise and moves very quickly. I cut it off and the lace frayed quickly, so I did it all over again and used a little white glue to hold the fibers together at the end and it's been going strong for months! Good luck!
(if the company included 3 extra string assemblies and simple instructions, they would go a long way towards improving customer good will for a very effective cat toy!)
answered 6 months ago
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