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Customer Questions & Answers for
SmartCat SmartCat Ultimate Scratching Post

The ultimate cat scratching post that inspires and encourages your cat's innate scratching and clawing urgesFeaturing fibrous and durable sisal covering that is perfect for conditioning nails and superior to carpet, which snaps nails and encourages scratching on carpeted surfaces in your homeWith a sturdy cat-scratcher base that eliminates wobbling
Customer Questions & Answers:
10 Questions,
 | 
19 Answers
Overall Rating:
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Questions & Answers for SmartCat SmartCat Ultimate Scratching Post

Question

Did anyone else receive their product where the fiber "flyaways" were sticking out?

The base is also sort of scratched so I was wondering if maybe a cat has already used the product which makes me wonder if mine will use it (he hasn't taken to it).
asked 2 years, 11 months ago
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by
CatzLovr
on SmartCat Ultimate Scratching Post
+2points
2out of 2found this question helpful.
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5 answers
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answer 1
try catnip rubbed on the sides.
answered 3 weeks, 3 days ago
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by
Petcat
Orlando, FL
0points
0out of 0found this answer helpful.
answer 2
yes, no worries. show your kitty how to use it by running their paws down it. if you feel like this was used, exchange it.
answered 1 year, 11 months ago
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by
cochise
-1point
0out of 1found this answer helpful.
answer 3
There are always a few flyaways. Once it's been used quite a bit, the sisal pattern is not as pronounced. It's different than just having a few stray hairs sticking out. I have 3 cats and have had 2 scratchers for probably 5 years, and bases on mine are not scratched. So not sure the scratches would be from use? Try setting something on top of the scratcher like a shoe lace or toy that he will paw at the fabric to get it off the scratcher. Also spray with catnip.
answered 2 years, 1 month ago
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by
ddkkks
Wichita, KS
0points
0out of 0found this answer helpful.
answer 4
Mine also has flyaways which is making me think about returning. I too wondered if it had been used. I also thought it might not hold up well if it is new and already fraying. At this price I need it to last a long time.
Best Answer
answered 2 years, 8 months ago
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by
7cats2dogs
+2points
2out of 2found this answer helpful.
answer 5
no
answered 2 years, 11 months ago
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by
sissors
Ormond beach,florida
0points
0out of 0found this answer helpful.
Question

how often should I need to replace this one?

how often should I replace this one? I have purchased these already 3 times for over a year.
and I just want to know how longer people who bought have been using this.
asked 2 years, 1 month ago
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by
Kate801
California
on SmartCat Ultimate Scratching Post
+7points
7out of 7found this question helpful.
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5 answers
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answer 1
Wow! Your cats must be crazy about it! I've had mine for about a years and I haven't replaced it yet.
answered 3 weeks, 3 days ago
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by
Petcat
Orlando, FL
0points
0out of 0found this answer helpful.
answer 2
I have two of these. Even though I have 10 indoor kitties, not all of them use the vertical scratch post, but 4 cats are heavy users.
I bought them at least a year ago and there is NO SIGN OF USE at all.
It is heavy enough to be very stable. I have big and long-bodied cats and the height iss perfect for them.
I am sure that you and your cat(s) will love it.
answered 5 months, 1 week ago
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by
TommysMom
Lake Geneva, WI
0points
0out of 0found this answer helpful.
answer 3
I have two cats who use this scratching post frequently. It is finally being replaced after 4 years! Love it!
answered 1 year, 2 months ago
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by
Amo1
+1point
1out of 1found this answer helpful.
answer 4
I have one downstairs for 2 years and it is going strong.
Just bought another one for upstairs.
Best Answer
answered 1 year, 3 months ago
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by
khoey1
Loing Island NY
+1point
1out of 1found this answer helpful.
answer 5
Well, mine just broke after 6 months. I wouldn't buy another one.
answered 1 year, 8 months ago
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by
DebJ
Brooklyn, NY
-2points
1out of 4found this answer helpful.
Question

What are the base and top made of? Plastic or wood?

I would prefer not to scratching post with plastic parts.
asked 5 months, 1 week ago
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by
CasperandPascal
Swansea, MA
on SmartCat Ultimate Scratching Post
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3 answers
Answers
answer 1
The base and top are made of wood and it's really well made. It has never fallen over on my guys and they are pretty rambunctious.
answered 3 weeks, 3 days ago
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by
Petcat
Orlando, FL
0points
0out of 0found this answer helpful.
answer 2
Base and top are wood... Durable and of good quality.
answered 3 months, 3 weeks ago
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by
RosiesandDocsMom
Kirkland, WA
0points
0out of 0found this answer helpful.
answer 3
It looks like wood, but I believe it is composite material. I have Biedermeier furniture in my bedroom, and the style of the scratching post does not look cheap.
answered 5 months, 1 week ago
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by
GordonKitty
Norwalk, CT
0points
0out of 0found this answer helpful.
Question

Can the sisal be replaced? I don't want to have to replace the entire post!

asked 4 months, 4 weeks ago
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by
gebah
on SmartCat Ultimate Scratching Post
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0out of 0found this question helpful.
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2 answers
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answer 1
It can probably be purchased at a fabric store.
answered 2 months, 3 weeks ago
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by
SweetT78
Austin, TX
-1point
0out of 1found this answer helpful.
answer 2
Sisal can't be replaced, but the post lasts for a Long time and Petco has the best ONLINE price of anyplace I have seen with free Shipping - Worth it big time!
Best Answer
answered 3 months, 3 weeks ago
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by
RosiesandDocsMom
Kirkland, WA
+1point
1out of 1found this answer helpful.
Question

How is the sisal attached to the post---with glue or staples?

How is the sisal attached to the post---with glue or heavy duty staples? I had a post where my cat pulled out the staples. Don't want my kitty to swallow a staple, so I'd rather get one that used glue. Though I would welcome feedback from other cat owners on their experiences with posts that were made with glue (any problems?). Thank you!
asked 2 months, 3 weeks ago
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CatParentToo
on SmartCat Ultimate Scratching Post
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answer 1
Staples, we think. If not staples, glue. If it is glue, the entire post was not covered in glue. Some of the sisal is a bit loose. However, our three cats have barely loosened any of it. We've had the tree five months and if they pass the tree, the usually take time to scratch.
answered 2 months, 3 weeks ago
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by
SweetT78
Austin, TX
0points
0out of 0found this answer helpful.
Question

Are replacement covers available fot the Ultimate Scrtching Posts

asked 3 years ago
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by
Spitfire
on SmartCat Ultimate Scratching Post
+3points
7out of 11found this question helpful.
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1 answer
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answer 1
No. I checked with the company once on whether I could buy the sisal on these scratchers to recover. Their answer was that the sisal is very durable and should last a long time. It's not cost-effective for them to sell just the sisal.
Best Answer
answered 2 years, 1 month ago
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by
ddkkks
Wichita, KS
+3points
3out of 3found this answer helpful.
Question

Interchangeable post?

It would be wonderful if the unit could be constructed so that you could switch the base around in order to allow the cat to scratch full-length on both ends when one was scratched out.
asked 1 year, 9 months ago
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by
Lisaca
New Hampshire
on SmartCat Ultimate Scratching Post
+2points
2out of 2found this question helpful.
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1 answer
Answers
answer 1
A simple drill will allow you to do just that. If I remember correctly, it just takes two quick drills. I just did one a few months ago. It does almost double the usage of the post.

I agree that it would be nice if the company manufacture it so that a drill wouldn't be necessary.
Best Answer
answered 3 months, 2 weeks ago
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by
rockethead26
Indiana
+1point
1out of 1found this answer helpful.
Question

any replacement posts?

would be environmentally friendly!
asked 2 years, 3 months ago
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by
swapcenter
on SmartCat Ultimate Scratching Post
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
I don't know of any replacement posts but, it would be pretty easy to re-wrap the existing post.
answered 3 weeks, 3 days ago
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by
Petcat
Orlando, FL
0points
0out of 0found this answer helpful.
Question

Where is the product made?

asked 1 year, 7 months ago
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ck152
on SmartCat Ultimate Scratching Post
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0out of 0found this question helpful.
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This question currently has no approved answers.
Question

Was CatSmart bought out by Pioneer Pet? If so, should it still have CatSmart in the product name?

It looks like Pioneer Pet bought CatSmart as their way of "studying pets, and innovating things on their own" (liars!). Check their site, they have the CatSmart products, and the CatSmart logo on the website, too. They're selling the post for $75, and it's perch to go on top for $20. They also have the other CatSmart products.
asked 1 month, 1 week ago
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Seireikitsu
Mesa, Arizona
on SmartCat Ultimate Scratching Post
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